Hilton Garden Inn Cleveland Downtown

Brandi Brownlow

If you stay here make sure you keep an eye out for your vehicle because it may not be there when you get back. The parking lot that gives you a ticket to get back out of the gate isn’t secure. Apparently you don’t need that ticket and can just hit an assistance button to get out (super secure right?). Manager is very little help in regards to anything. Told me he was waiving the parking fee due to my car being stolen from his lot, that money did not come back onto my card. But hey a whole $20 back on a $200+ stay where my property was stolen. So generous. He wouldn’t answer our questions to as if they had cameras (understood if we couldn’t see the footage but wanted to know). Besides that the hotel was okay for price. Food was expensive.

Vandala Dalbec

The standard king room was a bit small but very clean, and the bed and pillows were SO comfortable. The Tv seemed a bit bigger than typical hotel rooms. This location is within walking distance of restaurants. The breakfast was delicious, but you do have to pay for it. You also have to pay for onsite parking. A negative was the cleanliness and size of the pool and hot tub. The pool was absolutely filthy, with towels sunken to the bottom as well as a piece of trash at the bottom uncertain of what it was. There were clumps of hair floating on the top as well and the water was very cloudy. The hot tub was fine just very very small, maybe 4 grown adults could fit comfortably.

T G

My son and I stayed here recently for a basketball tournament, and I figured being a Hilton hotel it should be pretty nice. It is old and dingy. It smells, and I don't think our room had been cleaned in quite some time. The bathroom fan was beyond dusty, the microwave had a layer of dust on it, there were mud spots on the front of the bathtub, I found earrings in one of the drawers, and the overall appearance was just that of an old run down hotel. Oh and be prepared to pay $20 a day to park. No breakfast included either. There was no information to any left in the room for anything local to do or see. I have stayed in hotels that cost me $50 a night that were nicer than this Hilton. Do yourself a favor if you are just looking for a place to lay your head down and sleep look somewhere else. If you are looking for something a little nicer this Hilton is not it. Read reviews and right reviews, because that is the only way to get things to change.

Carrie Evanov

We had neighbors across the hall that stayed up past 5am drinking and screaming. Loud and obnoxious, which I realize is not the hotels fault. My big gripe was our mattress was shot. I am a very averaged sized woman and immediately sunk into the mattress at least 4-6 inches into a “ditch” at least 1 foot wide and long. My husband who is larger than me was fine on his side. Obviously only one side of the mattress was completely shot. I understand that I am not going to get the best most expensive mattress at a mid grade hotel. But for the money I spent on the room, I did not expect to feel like I was sleeping in a deep ditch, with my husband being elevated almost 6 inches above me. Add in the screaming from across the hall and it felt like I was in a war zone. I have never written a bad review or had any complaints about Hilton, but this was so beyond bad I had to voice it. Beyond the shoddy mattress that seemed like it was scrapped from a goodwill, the staff was wonderful and the room was clean. We did not have a television remote and called down to reception, at which point one was brought to us in a matter of minutes.