Donatos Pizza

Category: Pizza restaurant in Columbus, Ohio

Address: 3389 Sullivant Ave, Columbus, OH 43204, USA

Phone: +16142767788

Opening hours

Sunday: 11AM–12AM

Monday: 11AM–12AM

Tuesday: 11AM–12AM

Wednesday: 11AM–12AM

Thursday: 11AM–12AM

Friday: 11AM–1AM

Saturday: 11AM–1AM

Reviews

Craig Campbell

Feb 24, 2022

Update 2/24/22: Because I always have an excellent experience with this location I have decided to add to my review so that the Managers and Corporate leaders can see it again. I have never been disappointed by this Donatos location, the pizzas I order always look like the pictures, meaning they are perfectly cooked. Many times there is a knock on my door 15 to 20 minutes before the estimated delivery time. The drivers are very nice. I always order online so I can't speak to their phone etiquette. I don't understand all the negative reviews because they simply do not match my experiences with this store. The staff do an excellent job! Thank you! This past weekend I got a pepperoni pizza delivered. I have to say that the team that night absolutely NAILED it! When I opened the box I was so giddy, the cheese was perfectly melty but not over cooked, the pepperoni was placed perfectly, it had exactly the right amount of cheese, to top it off the pizza was still piping hot despite being delivered. I have thought about how perfect it was for days now. Donatos is always good but sometimes things are a little off, not in a bad way exactly but not perfect. So to the staff at this store I am going full anti Karen and asking for a manager to say how fantastic your team did. Seriously my pizza looked better than the marketing photos. It tasted great too!! Thank you so much.

laura pryor

Oct 9, 2021

Once again Donatos quality has been an issue and they ripped us off on top of it. Tonight we ordered 2 Big Don subs and 2 ham and cheese subs all of which was supposed to have extra meat and cheese on them. Not a one of them had extra …

Craig Campbell

Aug 10, 2021

This past weekend I got a pepperoni pizza delivered. I have to say that the team that night absolutely NAILED it! When I opened the box I was so giddy, the cheese was perfectly melty but not over cooked, the pepperoni was placed perfectly, …

Ali Babba

Feb 11, 2021

I called to inquire on the pizza and why there was not extra sauce added to the pizza. Before I could finish The lady cut me off and said “I made that pizza myself I know there is thick sauce on there”. There was also a issue with the sub …I am so sorry for this experience. I will forward your post to the Area Manager. This is unacceptable. If you would like to speak to someone about this experience, please report it to Donatos.com/customer-service.

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Questions & Answers

I ordered my food around 11 pm on Memorial Day night, and I’m still currently waiting for my food a whole 2.5 HOURS later. not a phone call, email or anything to tell me if they’ve cancelled my order or if they’re still coming? ridiculous!!

McKenzie Mason | Jan 7, 2020
Dawn Rosario | Jan 8, 2020

They only have one night driver and unfortunately i have not been to work in 5 days because of an issue that Donatos f***** up and no one else likes to deliver at night and I am officially going to start driving for someone else so they won't have a driver at all Sorry For your inconvenience

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Who is the franchise owner for the Sullivant Ave. Hilltop location, and how does a customer contact the franchise owner about the staff employed there? Worst business experience in my life.

G. Tremblay | Jan 7, 2020
Nakema Sherman | Jan 8, 2020

Not sure who the owner is but you should be able to look up the info on the website

What is the best

Dither Pastran | Jan 6, 2021
Kerowyn66 | Jan 7, 2021

Straight up pepperoni, founder's favorite, and big don Italian sub

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