I went to pickup my prepaid order that wasn’t ready after ordering it at 11:00 am. They had no clue of where my order was or why it wasn’t ready. For what we pay for Apple products they needed to do better. The customer service hotline wasn’t any better. The person I talked to sounded like I woke them up for a nap. After getting transferred from two different departments I ended up canceling my order and just purchasing in the store
Juan O.
Sep 16, 2022
Great location. Just walked in and got immediate help. Professional and helpful.
Shawn Landis
Sep 10, 2022
I took my iPod touch in to get the audio jack cleaned out but they weren't really able to help me. They had me wait for about 30 minutes just to tell me that they didn't really have a way to clean the jack out. I wasn't too impressed with that kind of customer service.
Jessica McPherson
Sep 6, 2022
Crowded store, but the support desk was friendly, helpful and efficient!
I need help with a 2017 A1708. The screen is black. I can see it glow dimly when I increase the brightness. The laptop works fine with an external monitor. Is this something you guys can take a look at? And do I need an appointment? Thanks, Mike
Mike Lomma | Jun 18, 2022
Jennifer Franco | Jun 18, 2022
Hey, Mike, you can check with Apple maybe they can help
I don't think so. The folks told us to look in the website and make a purchase there. Then you can make an appointment to pick up. We couldn't even look at an iPhone.
You will have to call to make an appointment with them about this. You can walk in but be expected to wait a long time without an appointment. They can answer your questions about the cost when you call.
I don't believe so to be honest. If you bought it from there you might be able to exchange it or upgrade but you would have to ask.
I bought a MacBook Pro from your store in Park city in March 2017. I had take it to a service center due to some concerns, and I’m asked to provide the receipt of purchase.
Will it be possible for you to trace the bill for the same. ?
PC Alexander
Alexander PC | Sep 16, 2021
Nakita Daniels | Sep 16, 2021
I am a customer and I took mines in for service as well. Your receipt should very well be on file.
2 new SEs--restored and updated iOS---battery drain problems..biggest drain is "g-mail background activity
'--see numerous similar issue with many units...help?
Jim Frey | Sep 16, 2021
MaryEllen Stogdale | Sep 16, 2021
Can't help you. Sorry. Call them.
How do I make appointment at park city apple store j need to buy new phone
Sweetu Patel | Sep 16, 2021
Nate Kershner | Sep 16, 2021
Go online to schedule an appointment
My iPad locked up so I shut it down. I am able to turn it back on again
kathy murphy | Sep 16, 2021
Ray Arias | Sep 16, 2021
yes
How do I make an appointment to see a technician at the Park City store in Lancaster?
Twila Miller | Sep 16, 2021
Abdulrahman Alrashidi | Sep 16, 2021
You can do it through the Apple website or download Apple support app.
I need to come in and get help with my iPhone 6s. It currently lacks enough space to do the update and is overall not behaving properly.
Is the Park City store open for purchase of a new phone
Andrew Tompos | Sep 16, 2020
jorge cruz | Sep 16, 2020
yes go after 4pm. the lines get shorter around then.
need to set up an appointment
Carol Roe | Sep 16, 2020
Joe B | Sep 16, 2020
Use Apple's website
I would like to make an appointment to bring my MacBookPro in. I need help with someone IN PERSON, not over the phone. Does anyone do that anymore?
Norene Fessler | Sep 16, 2020
Keith Strayer | Sep 16, 2020
Try any of the cell phone companies
When do ya open again
Leslie Perez | Sep 16, 2020
Davis Wiker | Sep 16, 2020
Thry are closed indefinitely right now.
My 12-year old grandson received an Apple MacBook Air, 13.3 display, Intel Core i5, 8BG Memory, 128GB storage for Christmas. He wants to use Adobe Animate. Is this computer powerful enough to run that software?
Paul Gallo | Sep 16, 2020
Tyler Barley | Sep 16, 2020
It could but it would take time to render and process. It would be alittle slow but technically, it is possible
My iPad locked up when I turned it off. Now Siri is on screen and iPad is unresponsive. How do I do a complete power down. Swiping does not work in either direction
tom taylor | Sep 17, 2019
Matthew C. Ruffner | Sep 17, 2019
You're asking this question on Google Maps, not an Apple affiliated website. You should go to the Apple website or visit your local store.
I have a 2018 Macbook Pro 15". It did not come with Mojave installed. I have heard of problems installing Majave. Should I attempt to install on my own or come to the Apple store for installation?
If it's disabled then you will likely need to prove you are the original owner by showing the receipt with the serial number on it. Otherwise they won't help because it could be stolen.
I had the same problem with my iPhone 6 plus and my son is having the same problem with his iPhone 8 plus. All other iPhones in the house were or are fine. Changing the Sim didn't work so we will have to schedule apple again. We are also with Verizon.
I have a MacBook g4. When I turn it on I get a kernel panic message. It says to restart my computer when I do I still get restart computer message. Someone please help
Anita Rodman | Sep 17, 2019
Roy falcone | Sep 17, 2019
Go to the Apple page and sign up for a genius appointment at your local Apple store and they can get you going, again
How much would it be to fix and iPhone 6+? And do i have to get a appointment to go get it fix?
Queen Paola | Sep 17, 2018
Christopher Chamberlain | Sep 17, 2018
Depending on what needs fixed is what determines the answer. Your best best would be to visit, or call if you have to, the store and they can point you in the right direction. If it needa a major fix i would plan on having it sent away to be fixed though
I have an iMac all-in-one that has never been set up. I have the software and all accessories. Would you be able to set it up for me? And what would the approximate cost be to do this?
Thanks
Sidney Jeffrey
Sidney Jeffrey | Sep 17, 2018
Lisa Pison | Sep 17, 2018
You have to actually call the store to ask for these services.
How do they register for a support class for my iPhone on line?
Lizzi Condon | Sep 17, 2018
Lisa Pison | Sep 17, 2018
It depends on what you're looking for. For best results stop in the store or call.
My daughter locked me out the phone is telling me connect to i tunes can I have that done ?
Henry Polanco | Sep 17, 2018
Lisa Pison | Sep 17, 2018
You'll have to make an appointment with the genius bar to get this taken care of. They take walk-ins but you could have hours of waiting. An appointment will allow you to be seen at your appointed time.
i need to make an appointment, My i-phone is locked...the 'prompt' says i need a new HOME button...please advise how I can make an appointment for tonight 4/20 . Many thanks.
deb connell | Sep 17, 2018
Sammy Bedoguez | Sep 17, 2018
You need call and then they give you the appointment.
Can i get a apple id for my wife she is on her way home but needs an id
James Stoernell | Sep 17, 2018
Jason Frable | Sep 17, 2018
I believe so
I need to schedule an appointment for my mother-in-law's malfunctioning IPad. Do you have any appointments for tomorrow morning (2/19)?
Debbie Nelms | Sep 17, 2018
dawar ali | Sep 17, 2018
U have to call
I need a new battery for my iphone 4s if i bring it in, how long will it take to fix it?
Kenneth Nafziger | Sep 17, 2018
Michael Stefanchik | Sep 17, 2018
It would depend on if the Apple store has the battery in stock or not. Schedule an appointment and they should be able to give you an estimate on time needed to perform the switch.
Can I get an appointment today for my iPhone 6? Battery problems
Barb Erb | Sep 17, 2018
Jason Frable | Sep 17, 2018
Probably
How much is it to replace the screen on an iphone 6s+ and are there any recalls on this phone?
Lisa Collins | Sep 17, 2018
Red Rider | Sep 17, 2018
There probably is but Apple won't tell you
My i6 plus phone got smashed. I bought an i7. The i6 won't turn on. Can I still transfer the data to my new phone. I never backed anything up on the 6.
r jung | Sep 17, 2018
Michael Stefanchik | Sep 17, 2018
You would have to take the iPhone 6 to the Apple store or a specialized data recovery service to get the data off of it at this point if it will not turn on at all.
I need to set up an appointment for my sons phone which is having issues.
Carmen Berrios | Sep 17, 2018
Jason Frable | Sep 17, 2018
Go online to do it. Very easy!!!
Does anyone know how to unlock a iPhone 8 ?
Diamss .baddest | Sep 17, 2018
Michael Stefanchik | Sep 17, 2018
If you are referring to the passcode on the phone you must reset the phone if it is not known. If you are referring to carrier unlocking your iPhone, it should already be unless it was purchased under contract, thus it will become unlocked after your contract has expired.
Need to confirm my husband's 2:15 appt. at Genius Bar.
Lauren Firestone | Sep 17, 2018
Michael Stefanchik | Sep 17, 2018
You should have received a confirmation email with the details of your appointment. If you no longer have this email you may be able to call the Apple store abd see if they will confirm it with you.
I would like get a new battery for my iPhone 6s. Do you have them in the store and do need an appointment to have it installed? Thinking 1/19 if possible.
Mark Davies | Sep 17, 2018
Gerard Walsh | Sep 17, 2018
I’ve been waiting 2 weeks for my iPhone 6 battery but nobody has contacted me from the Lancaster pa Apple store
How do I reschedule my appointments for 2:30 today? It is too icy to go out safely.
I have 2 appointments with the Genius Bar for today at 2:30. How can I change the appointment to another day?
Leslie Burlingame | Sep 17, 2018
John Martin | Sep 17, 2018
Only through the website. Or the email that you were sent as confirmation.
Need to schedule online for one on one in store appointment
Ivy Pabon | Sep 17, 2018
Jason Frable | Sep 17, 2018
I think you do!
Can you make an appointment online?
Michelle Stewart | Sep 17, 2018
Jason Frable | Sep 17, 2018
I believe so.
What part of the mall is the store?
Jeff Wintersteen | Sep 17, 2018
Jason Frable | Sep 17, 2018
Good your mall.
My phone is totally smashed is it covered with apple care?
Elizabeth Pfeffer | Sep 17, 2018
Brayden Mensch | Sep 17, 2018
Probably not 😂
A part of charger broke off in my iPad, is this something you repair.
Eric Calhoun | Sep 17, 2018
Brayden Mensch | Sep 17, 2018
Doubt it
My cousin kept trying my password so now my iPhone is iCloud locked , can you guys fix that?
Promise Rodriguez | Sep 17, 2018
Jason Frable | Sep 17, 2018
Not sure.
Do they always have iPhone X’s in stock?
Noah | Sep 17, 2018
Jason Frable | Sep 17, 2018
Probably, but with Christmas they may be out now!!!
l need apple care to finish programing my i-phone SE' can l go to apple store thursday am ?
JOSE A CRUZ | Sep 17, 2018
M B | Sep 17, 2018
You need to locate the Apple store's (within the ParkCity Mall) phone number , call and ask. I am uncertain if the particular branch has an online interactive schedule feature.
Is there an apple that can take a picture and then ask Siri to look up the photo to know everything about the photo. My name is Jonathan Cortes just wondering? If there's not and someone starts it my name is first.
Jonathan Cortes | Sep 17, 2018
M B | Sep 17, 2018
If all s/n ( serial numbers ) or model #s are not visible , I would take a guess at the series (iphone/iPad 3 , 4 ect ) then do a Google pic search to compare and narrow it down.
Jailbreaking or gaining root access still has limitations on certain older devices.
State your end game or result you're looking for if I did not answer clearly
Front and back camera along with flashlight just stopped working. I have plenty of storage so I know it’s not that. Can this be fixed? iPhone 6 Plus with no damage to cameras. Good condition. PLEASE HELP!!