ATM (Wells Fargo)

Terrance Morris

Absolutely poor service and management. Not enough tellers to service inside nor drive through customers. They stop taking customers at airport drive location. Embarrassing

Former Customer

Wells Fargo, especially at this branch, provides ZERO CUSTOMER SERVICE. You walk into the branch and wait for 30 minutes before someone asks what do you need. You try to call the bank and no one ever answers the phone or you leave a message for a personal banker or the branch manager and no one returns your call. Personal backers are not properly trained and often don’t know how to answer your question or assist you or display a sense that they really don’t care about you (NO ACCOUNTABILITY TO SEE ISSUES GET RESOLVED - JUST MORE EXCUSES). Many times branch employees are talking to each other and completely ignore the customers. About a month ago I decided to close my Wells Fargo accounts, as well as my family’s accounts, in addition of all association with this bank. As a long time customer, including having multiple mortgages and various accounts (including investment accounts) over the past thirty years I no longer feel like a “VALUED CUSTOMER”. I also sold my Wells Fargo shares because this banking institution continues to have class action suits brought against them and even with a new CEO they continue with the same behavior of doing illegal and unauthorized things with customer’s accounts. They make promises to get you to open accounts but what they say or promise about the provisions and terms of such accounts gets changed without keeping the customer apprised of the account term changes. With this type of unprofessional and unethical national reputation over the past 10 years I can’t imagine that Wells Fargo will be around much longer. There are professional and ethical banks out there that would value your business. Even escalating issues with District Managers gets no resolution - just excuses.

Reuben Winston

the worse banking institution on the US, will be closing my account and going to Bank of America as soon as they stop giving me a run around. Canceled my card, didn't tell me they were nor did i get a replacement card. no longer have access to my money, all my subscriptions canceled causing me to lose years of valuable pictures and work notes. called 3x and STILL don't have a replacement card. Been downhill since they changed from Wachovia. Can't wait to get rid of them

Janelle Henry

Twice tried to get all deposit slips and not given them all. Had to make second trip to pick up remainder of them. Lines too long inside. I consistently have to wait in line 15 minutes for a two minute transaction. Tellers want to chit chat with customers and among themselves. Supervisors should hop on a station to help out when they are needed instead of standing around and walking to back room. Need a drive up lane so business customers can get change outside instead of having to come inside.