DOCCS Urgent & Primary Health Care

nuisan

It was necessary for me to visit this clinic twice in the past few months as I couldn't get in to see my Primary Care physician. The receptionists have always been pleasant and helpful. The physicians are direct and provided competent care on both occasions. The wait was never more than 45 minutes and that's without scheduling an appointment. I have no complaints.

Robin Hollinger

The staff were nice so this is nothing personal, but going here was a big waste of time and money. I brought my brother in to get an xray on his broken hand. After charging him $45, they refused to do anything else. They said he needed a CAT scan for a suspected concussion (he had a black eye but no concussion symptoms) but refused to actually evaluate him for a concussion. They said he needed to go to the ER immediately ($600 copay). I took him to another doctor who confirmed that he did NOT have a head injury but he did in fact have a broken hand, as we had already suspected all along. I believe that they are trying to shift as much liability as possible to the ER, so I would not recommend going here if you have anything more than a very minor illness/injury.

Alexandria Snow

I still struggle with my injury cause from domestic violence from almost 2 years ago because i never recieved proper care or advice. I went here to recieve an affordable xray, I called before i walked in to see if their machines were running, they told me yes, so i came in. Apon arrival, they told me their machine was down so the lady came in and gave me a physical exam instead. I was gaslit by my doctor when my ex fractured my ribs. I explained to her the full cause of my injury and all my symptoms. My ribs felt like they shift and almost pop when I move around, I get very faint/nauseous and light headed when I extend them too much or lay on them, it's hard to breath without a ripping sensation coursing through that area ect. I showed her when i stretch up, how one side of my rib cage is round and the other is dented in and ive never had any of these issues before. She had me lay down and poked around my lower stomach and asked if any of that hurt, I told her no, she said "well. That's normally the first sign of broken or fractured ribs. It's probably a floating rib that you were born with." Even though I explained to her I was repeatedly kicked while I was on the floor and had no issues with my ribs before hand she was sturn on it being a floating rib. She sent me on my way and my insurance got charged just to be gas lit. Horrible to treat domestic abuse victims like they're over exaggerating and their injury is something they were born with.

Kristen Rehl

After paying $240 for exam, Covid test and antibiotics I’m still suffering from severe sinus pain and congestion. Called the office and was told I have to come back in to get reevaluated which is fine since they misdiagnosed me. What is not ok is I will have to pay another $100. Why am I not reimbursed for them being wrong? Or how about no charge for the inconvenience of still being sick for going on 2 weeks. This clinic is clearly about the money and not the patients. No wonder the ER’s get filled up with no emergency patients. It’s because of quacks like them.