Jamin Vegan - Canoga Park

Dr. Prieur, Sabrina M.

Food is decent, but some of the flavors are just not there for authentic Caribbean food. The biggest problem is the lack of flat out customer service and rude, disrespectful staff. I placed my order and my jerk sauce was not included, even after I stood at the counter and was assured that my 3 extra sauces were all in the bag. This is around 5:15 ish. Got home, and the jerk sauce was missing. Highly irritating. Called around 5:45pm to fix it. No one in the shop can give me a refund and they have to text the manager to refund me. Strange. It's a super small amount and shouldn't be a big deal. The woman (heavy Mexican accent since that's all I have to go on for identification apart from seeing her face in store) was SUPER rude and unprofessional. She was probably the one who made the mistake in the first place, as she seemed to be confused from onset. I stated that it's too inconvenient to drive back out and that after specifically asking about my items, I was annoyed to not have them. She got defensive and I let her know that not checking items and treating customers rudely after a mistake is not good customer service. The nasty attitude continued and I let her know that I didn't appreciate it and my review would reflect my experience. She responded with, "You can do whatever you want. You're just one person and we don't care..." I then told her that as a small business, this was totally unacceptable and I could not refer other people. She then hung up the phone in my face. I called back and no one answered. After calling back 3 times and not being able to leave a message (voicemail was "full"), another woman finally answered and was less rude but still unpleasant any unprofessional. She stated that she didn't know when the manager would be in and that there wasn't a good time to call because he just comes "whenever." I asked for the name of the woman who I spoke to the first time and was told, "I don't know her name," which is an obvious lie because there were only 2 or 3 people working in the entire store (per her admission). I then get the same, "You can write whatever review you want spill" from this second woman." I was initially only going to include the first woman in my complaint, but now, both are included and really, both need to be fired, especially the first woman. They are bad for business, horrible customer service providers, not pleasant, combative, and unreceptive to constructive criticism. As someone with island roots, I will not order from this establishment again, nor will I encourage others to do so. I shared this with both women and the general response was essentially, "We don't care." This is the kind of behavior and service you get when you hire people without tact and skills. Then they had the nerve to try and interrogate me about what I did for a living because "There are only 3 of us running this whole place " Lady, I'm a tenured professor with a doctorate. Get over yourself and take responsibility for your poor service, which just lost you a customer.

Learie Bullen

Excellent customer service

Clouds Castle

I got food poisoning eating here. I bought my food Friday evening, ate it immediately. and woke up Saturday morning with the worst food poisoning I’ve ever had. This was the only thing I ate Friday so I know 100% this gave me food poisoning. Not worth the trip to urgent care.

P Soltau

WOW!!!! When I went vegan, I never thought I'd get "yaad food" again! I tried to take a picture of my food but this happened... Thanks guys! When I'm in town, I'LL BE BACK!