Geek Squad

Meera Kh

On the phone they said it costs $49 to get my 3 year old laptop cleaned up, but when I arrived at the store, and even before they took a look at it, they said it would actually cost $240 just to clean some files!!!! A price of a new laptop! This is outrageous!

Audreinee Harvey-Tyson

TAKES TOO LONG TO GET THEM ON THE TEL. LINE -- HOLDING ON SO LONG!

Alyssa H

I have had such a horrible experience with this Best Buy. I dropped my computer off to be repaired to their geek squad over 2 and a half weeks ago (the screen is cracked) no big issue with the computer, they have surely taken their time with my repair and kept my computer just sitting in their store for a week and a half before they even shipped it to the repair center, then everytime I call for updates on what is going on (my computer was scheduled to be ready today) they have no answers for me and just tell me they are working on it. I asked to speak to a manager and can not get one on the phone. Extremely bad customer service. When I look at the repair status online it says (waiting to be assigned to a repair agent) so you mean to me that you have had my computer for almost 3 weeks and haven't even started fixing it!! This is unacceptable.

bria vick

Really great friendly service!