Currency Exchange International

Category: Currency exchange service

Address: 2301 Shattuck Ave., Berkeley, CA 94704, USA

Phone: +15107041900

Opening hours

Sunday: Closed

Monday: 10AM–5PM

Tuesday: 10AM–5PM

Wednesday: 10AM–5PM

Thursday: 10AM–5PM

Friday: 10AM–5PM

Saturday: Closed

Reviews

Hanson Quan

Aug 15, 2022

It took more than a week for me to receive word that my currency was ready, so much so that I thought my request did not go through. I would have appreciated being kept up to date on status, or having a webpage that made it more clear what was going on. I had requested both Singapore and Malaysian currency. The particular staffer that helped me struck me as somewhat odd, as she kept speaking under her breath, even though she meant for me to hear what she said. She just didn't and wouldn't speak up, and it was even harder to hear her through the glass barrier. She spent the first five minutes saying that my request was not there, even though I was informed via email that it was. Then she found the Singapore currency and said that I would have to come back for the Malaysian one. Then she found it. At least it's a plus that it's located inside a bank, and that there is dedicated bank parking in downtown Berkeley.

Hannah Pieh

Apr 30, 2021

My bank told me they could exchange my currency, but then when I arrived, they said they were misinformed and it is not a service they provided. So I came here. I placed an online order and my currency was available within the hour. The woman who helped me was so kind! Exchange rates were the best I found besides going directly through your bank, so if you can’t do that I definitely recommend this place. I see negative reviews saying they’re not great rates but they are transparent about it and definitely cheaper than doing it at the airport or in the country you’re traveling to.

D Martin

Mar 3, 2021

Great customer service!

Jorge Flores

May 25, 2019

I am very pleased with the service we received from CXI. Starting with the courtesy extended to me on the phone to the advise about local restaurants. The rate of exchange is decent. Definitely worth taking the drive from Sacramento to Berkeley. Thanks!!

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Questions & Answers

How does currency reservation work?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

First, select your desired currency and a branch location for pick up. On the Cart page, enter how much of that currency you want to reserve (an indication rate will be used for your reference) or the USD equivalent. If you want to add another currency select “Add New Currency” and enter the amount for this as well. Once you have all of the currencies you’d like to reserve, select “Proceed to Checkout”. You will now enter your contact information and select “Reserve Currency”. You will see a confirmation of your order and a confirmation will be sent to your provided email address. CXI's representative will contact with you and confirm when the reserved order will be available for pick up. You will pay for the order when you pick up the reserved currency.

How long will the branch keep my currency reservation?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

The branch will keep your currency on hand for 7 business days before putting it back into inventory. If you will not be able to pick it up within 7 business days, please call your local CXI branch.

What is the difference between an exchange rate for Home Delivery and an indication rate for Reservation?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

Branch Pickup Reservations Our exchange rates are locked in every weekday at our branches around 8 AM EST. The rate you receive when you make the online reservation is the exchange rate (indication rate) of that day, so it is good for that day only. The exchange rate you pay will be that of the day when you actually pick up and pay for the currency. The indication rate gives you a good reference point as currency exchange rates typically move less than 3% day to day. Home Delivery Orders Our exchange rates are locked in every weekday online around 8 AM EST. Home Delivery Orders are paid for when you complete the online checkout at the exchange rate displayed. Home Delivery does not use indication rates.

What do I do with the foreign currency I bought at CXI when I get back from my trip?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

If you are returning with foreign currency, CXI will be happy to exchange it back to USD at one of our 30+ retail branches. The rate will be the buyback exchange rate of the day you bring in the foreign currency. Don't forget it's also covered by our Best Rate Guarantee.

Is it safe to order foreign currency online?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

CXI is proud to provide its customers a secure platform to purchase their currency. We provide for the security of our users by enabling the encryption of data transmitted between Currency Exchange International, Corp and your browser during an SSL/TLS encrypted session.

Does CXI exchange foreign coins?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

CXI now exchanges the following coins at our branch locations: 1 & 2 EUR 1 & 2 CAD 1 & 2 GBP 10 & 20 MXN

What is CXI’s Best Rate Guarantee?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

This guarantee means CXI's company-owned location will match or beat the exchange rate given by any local bank or airport for the same product and service on the same day and time of the exchange. If you find a better rate within the same city and on the same day as the CXI branch you plan to exchange with, notify the CXI branch. Our branch will confirm that the rate you present is for the same amount and currency as you plan to exchange with CXI. Once confirmed with the bank or airport, CXI will match or beat the given rate. This is only valid prior to an exchange and is not valid after an exchange has already been completed. Best Rate Guarantee cannot be applied to online purchases for Home Delivery Please note that the policies of affiliate-owned locations listed on our website may vary – please contact affiliate-owned locations at their listed phone number to confirm whether they offer this Best Rate Guarantee.

What is an exchange rate and how does it work?

Currency Exchange International | Aug 19, 2022
Currency Exchange International | Aug 19, 2022

An exchange rate between two currencies is the price of a country's currency in relation to another currency (called a currency pair). An exchange rate thus has two components, the domestic currency and a foreign currency. Currencies can be quoted either directly (how much 1 domestic currency unit, for example: $1USD is X amount of Euros, is worth in the foreign currency) or indirectly (how much 1 foreign currency unit, for example: 1 Euro is X amount of USD, is worth in the domestic currency).

We need to buy some euros. Can we get them right away?

Madhuri Ream | Sep 17, 2019
Melissa Assenzio | Sep 17, 2019

Yes

Do you off same dsh exchange?

Stephan Rocks | Sep 17, 2017
Rachel Carrizosa | Sep 17, 2018

Mexican paper money

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