Hawthorn Suites by Wyndham Franklin / Milford Area

Alex Dallas

I wish they have a zero start option.... I booked this hotel to spend 3 days with family and kids to enjoy MA and the indoor pool so kids would be able to have fun .. I drove from Canada for 8 hours .. arrived tired and just want to get into my room ... i expected to have front desk as a nice person smiling and welcoming .. he was just sooo rude and seems like he doesn't care about the hotel reputation .. anyhow .. I asked him about the pool time while I am checking in .. he said the pool is under renovation or something like that .. I was like WHAT !!! I have my kids and the pool is the main reason why I booked here , pics of pool and spa where published on all booking sites where they had it closed !!!!!! . He was so rude and said you I don't know what to tell you but this is what we have ... so I went to the room and called the booking tired party company and they were nice and understanding and in 2 hours after I talked to the rude Manager and being their waiting for the 3rd party to call him " since he said they have to call me ... lol and then I refund .. so horrible.. he didnt even try to call them ... i had to do all the work for Mr front desk manager .. they finally called back the Same person " he said he is the manager " and figure out the refund and the security deposit which I have never heard about before but they would charge a 30$ per night security deposit in case you did something wrong to the room ... anyhow .. I endup checking out late and trying to find another hotel last moment with my old parents and my 2 little kids. .. It was a nightmare experience .. I definitely wouldn't recommend this hotel not for the pool and misleading info during booking ... but just for the rude manager himself and the awful way he treats the hotel guests ..

Kitty McCoy

Convenient and Quiet place for a long weekend visiting family. This is now a Best Western Residence inn. The hot tob/spa was great and the pool seemed good, although I did not use it. Workout room had adequate machines and also yoga mats/excercise balls! Breakfasts were just okay, even though they had a good variety. There never were more than a couple of people eating at a time...maybe the business travelers eat earlier? My only issues are that the shower never got very hot; Just hot enough, and someone on the floor was smoking, in a non-smoking hotel. The corridor reeked for 3 days, so I know that the staff must have been aware. Otherwise, the staff wa lovely.

Tiffany O'Brien

The suites here have been recently rennovated and are immaculately clean. The included breakfast was tasty and made this an excellent value. The hotel is still completing the renovations, i hope that the pool/spa area is planned to be redone as well, it was not at the same standard as our room, but nothing that would make me rate this hotel any less.

Priya Hari

The suites are nice and spacious but has old appliances and not many utensils. It would be nice to see new appliances and more utensils as it's extended stay so the hotel needs to take care of customers by making them feel at home. The location is quite close to 495 so easily accessible. They provide free breakfast which is good. Overall a good stay..