REI

David Hong

Been a member since late 90s. Never disappointed with REI including this location until today. Tried to return Patagonia lightweight hemp shorts purchased less than 1 month ago. Told the staff I need a return due to discoloration of the shorts and told her I own a lighter colored same pants and perhaps this is occurrence due to a darker shade shorts. Staff spoke to management because the return doesn't cover wear and tear or misuse. For shorts less than a month old? Kept lecturing me about how the discoloration may be typical for these shorts. If so, this is not a misuse or wear and tear. Furthermore, if so, the return complies with their policy. Asked her if she will process the return. But kept lecturing me about the shorts. Fed up at this point, told her to stop lecturing and process the return. Upon which, she said she will not handle the return. Instead called the manager to process the return. Never in all my years at REI. Hopefully just one odd event; either train the girl right or get her out. Very disappointed to say the least.

Stewart Franklin

Visited this location early Saturday morning in search of Brooks running shoes. I was greated as I entered the store. The person who was in the shoe department was very, knowledgeable and helpful to get the right pair of shoes. Nothing like good customer service. I would recommend you check them out.

troy griffin

Monica was an incredible help Saturday. I went in to investigate a few products for a cross-country trip I'll be taking this April. She took a sincere interest in all the products I was looking for. She gave me excellent advice and was very …

Jonathan Lewis

Just finished shopping at REI Buford getting set up for a bit of a trek tomorrow and I had to come to give 5stars to the staff and even more specifically Mr. Steven. This gentleman went above and beyond, super knowledgeable, friendly and helped relieve my anxiety (as a new rider) in navigating the store. Great dude and awesome staff.