Home Outlet Charlotte, NC

Patricia Petersen

I wanted to update my prior review. After working with the store on the color issues with the cabinets, it is clear that the problem isn’t with the store but with CraftMark cabinets. They sent someone from the store to Inspect and install new doors. The CraftMark rep came as well and his poor attitude towards all of the issues was disappointing. Adam and Mike, from Home Outlet has worked with me from my first contact about the issues and while they can’t control the manufacturer and the quality of the product, they have attempted to make it right. Their service and help through this has insured that I will continue to do business with Home Outlet and recommend their store. I won’t recommend CraftMark products though.

Patti Petersen

I ordered gray shaker cabinets and after waiting months for them to arrive(no fault of Home Outlet) I was excited to pick up. When I did I noticed the boxes had two manufacturers with two color names. I was assured both were the same color and that different companies use different labels. The items were different from the start from hardware to the doors on some installed in the face with others doors separate. I paid to have someone install them and after the dust settles, literally, I realized that they were two distinct colors and after further inspection noticed that the stain was vastly different on many of the cabinets. Pat look brown and not even close to gray. After contacting the store, I was told someone would contact me. It has been a week and no follow up at all. This has been a disappointment and hoping I can get this rectified. Sales people are amazingly helpful though so I’m trying to be patient. I will follow up in my review once a solution is offered.

Roxy Greene

Great prices! Daniel was very helpful and knows his job very well. Will be back for more.

Danius Gladden

Nice staff, decent deals, but it was hot ad hell in there!