Adams Heating & Air Conditioning

Neetal Timble

This company is a complete fraud. They upsell options such as Zoning which was sold to us by “ Marco Ferreira” for $1300 and it never worked. So this Zoning option upsold by the so called Comfort specialist Marco was a complete money grab and it was like throwing down money down the drain and into the coffers of John Adams. The extra work and the delay in installation was because of change in furnace a decision made by Adams based on non availability of the agreed upon unit at the time of install and the lack of accurate measurements by their comfort specialist - Marco— all of which was their fault. They could have pre ordered the agreed upon unit or measured the attic space correctly. Somehow Adams takes pride in extra work they did which was a direct result of their own incompetence and lack of due diligence before the installation. I was never happy with the delay and was livid during installation and had expressed my frustration to Marco and installation team and even spoke with the service manager and expressed my displeasure the day of the installation as we had to sleep in the home without a functioning AC . So Adams and their installation team could not fit the unit in the attic space since they didn’t know how much space was required for the unit and who was responsible for measuring the Attic space prior to install - one MARCO FERREIRA !! This is like the left hand doesn’t know what the right hand was doing.. If Marco had measured the Attic space correctly than the delay would have not happened and also there was no need to reconfigure the attic space and extra work Adams seems to take a misplaced sense of pride.. So you don’t do the due diligence and prep work and that causes the delay and result in doing the extra work and customer not having a functioning AC overnight and somehow the business takes pride in this botched installation. Bravo !! 👏🏻👏🏻👏🏻 So Marco or team who is responding to the review conveniently leaves out the detail about not measuring correctly the attic space and prep work that could have prevented the extra work and delay all of which was their own fault and doing… They also overcharge far more than average price for their service contracts and find certain parts such as Air Switches etc that needs to be replaced and overcharge for the installation. I will not recommend this business to anyone in Charlotte as there are plenty of honest HVAC providers out there.

James Donkors

I never give bad reviews but the lady has big attitude and Hung up on me bad 👎 😒

Nancy Nyberg

After 15 years and a season of expensive repairs, I knew it was time to replace our HVAC. I requested quotes from at least 5 different companies-Adams was suggested through Duke's referral process. From first contact with their excellent sales rep, Marco, working with their terrific installation crew on 2 units, the process was thorough, professional, friendly and most importantly, fair. Adams is a great company to work with and I feel wonderful about the interactions we had.

Brian O'Bannon

Adams is truly a pleasure to work with! I worked with Marco and the installation team to replace the ENTIRE heating and cooling systems in our new home. Adams never tried to upsell me on a system I didn't need and the installation team worked quickly to replace our A/C units on a very hot summer day. I would highly recommend Adams for any maintenance, repair, or installation needs.