Bay Area Arthritis and Osteoporosis / Dr. Vipul M. Joshi, MD

L A L Norman

Dr. J and Kaylin are amazing. They are so in-depth and so caring. That really then themselves deserve a five. But just like the other reviews I've read on here, I have to give it a one because of the office staff. I also noticed that the lower ratings have been within the last year. I really hope that Dr. J decides to look up his practice and read these reviews. They've gone downhill this past year all because of office. The office staff is rude. Unprofessional. One time I asked for a revised statement and and the staff said really. Everybody deserves an accurate billing statement as a medical biller of 15 plus years. I know this and to be told really was so wrong. Other issue that I find baffling is the comment their voice recording refills can only be done at the time of appointment. My appointment was made my appointment was made for after all my refills ran out. So now I'll have to miss a dose because they denied the request from my pharmacy and when their response back to my pharmacy was I need to schedule an appointment. I have one and per their message they're not even going to discuss it over the phone.

Leah

“If I could give 0 stars I would” FIRST OFF I am writing this on behalf of my aunt who is sick with Lupus and is currently undergoing a horrible flare up right now. BEWARE of this office which is full of uncaring and miserable staff. The office Manager RACHEL lacks ANY kind of customer service and advised my aunt that “Lupus isn’t my problem”. How dare an office treat a patient with such carelessness and apathy. How can they dismiss a patient who has been waiting MONTHS for an appointment over an invoice that was never received. When offered to pay it upfront (after having no knowledge of said invoice) she was denied and her appointment cancelled. It’s a disgrace how any establishment can run this way let alone one that is supposed to “CARE” for people. If you have ANY care for your patients start with removing your horrible staff and allow your patients the courtesy they deserve!!

Jullian Crespo

This didn’t happen to me but happened to my aunt but the office Manager Rachel needs a reality check. The way she lacks professionalism and treats patients is extremely uncalled for. She shows no amount of respect at all. My aunt had the worst experience with her and this office due to not receiving notice about a payment and just being cancelled as a patient. Rachel lacks any empathy and really needs to be talked to about this. As someone who works in the customer service industry daily and has previously worked with patients both in office and even direct hospital care I would never think to treat people the way Rachel does. If there is a corporate number or higher up I am able to email or even speak to that would be greatly appreciated because considering these reviews it seems nothing is being done or resolved. My aunt did not deserve to be treated the way she did and she should’ve never been spoken to as if she was dumb or lesser than.

Jorge Caceres

To bounce off of what Crystal erario said, the same thing happened to my mother, and was disrespected by the office manager Rachel because she stated she had not received anything saying it’s not her problem and to continue care somewhere else. She is the biggest bully in that office and I have no clue why she is even an office manager with the attitude she has, making sick people worst by her combative attitude and stern tone. Dr joshi should be ashamed of his office manager. She shows no type of empathy. If I could get crystal to reach out so we could do a joined complaint about the practice, I would love that