UPS Customer Center

Category: Shipping and mailing service in New York

Address: 601 W 43rd St, New York, NY 10036, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: Closed

Reviews

Erin

Aug 2, 2022

Just had an awful experience at the 42nd street location (near Tenth ave). Went in to return an Amazon package (had been going to WholeFoods on 42nd and Sixth for over a year but they no longer do returns). Anyway, I walked in with the label ready on phone and the guy at the register said “is this the original packaging”? I answered “yes” bc I honestly thought it was (i get multiple Amazon packages each week and this was an air fryer in a perfectly conditioned box so i didnt remember). He said, no it’s not the original packaging. (Then why did he ask if he already knew the answer- passive aggressive)? He said you have to put it in original shipping box and bring it back. I asked, is this a new policy bc I have been returning items to WholeFoods and before that Barnes & Noble on 34th street for years and have never been asked for the original shipping box? He copped a big attitude and said no, it’s been like that for years. I said no it has not and then told him about my previous experiences mentioned above. Do you know what this punk said to me? He said- “I love it when I’ve been working here for years and people come in and tell me how to do my job!” Um, what?! Who told you how to do your job? I was merely asking a question. Do you know he was still making snide comments and arguing with me as I was walking out!!!! Clearly, he hates his job and should try to find something that isn’t customer-facing.

Fernando Yuji Shirakura

Jul 20, 2022

Very helpful staff

Mika Roux

Jul 15, 2022

Paid for overnight delivery. Received message, “On the Way. We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination.“ 🤦🏻‍♀️Phoned, emailed, and chatted with several customer service representatives…none of them were able to provide info different from what is already in my tracking updates. I don’t see the point in UPS paying for a customer service workforce that isn’t able to communicate with local facilities or provide new info that isn’t already on the website. Fedex might be more expensive but it’s worth it to speak to someone who can actually help resolve time sensitive issues.

mowshe K

Jul 11, 2022

Great staff no lines

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Questions & Answers

I would like to speak to human resources about status of my application

miguel Fernandez | Sep 16, 2018
Debbie richards | Sep 16, 2019

Same here I was given a interview and tour and I filled out all paperwork as a drivers helper and was told congrats you receive a email in 2 hours it’s now day 5 I haven’t received the email

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Can you ship from here?

Leather on Wheels inc | Sep 16, 2019
Pablo Maglio | Sep 16, 2019

Yes

Is it "legal" to send drivers home if slow on work?

Chris Huwer | Sep 15, 2020
S miles | Sep 15, 2020

I dnt think so

Can I send a fax from here?

Chris Barna | Sep 15, 2020
Meow Nation | Sep 15, 2020

Yes you can send Faxes from some locations

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From here can I send to Dallas?

Antonio Cervino | Sep 15, 2020
Trucking with a company man Trucking with Matthew | Sep 15, 2020

From there u could send any where in the world

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I sent out the shipment (imp doc) with Next-day Air delivery from the UPS Store on 2nd August,2022. Now it's lost. Just for the last search, can I get manager's contact no- for 601 W 43rd St, New York, NY 10036 as it is the last scanned location.

Nikita Gajjar | Sep 8, 2022
UPS Customer Center | Sep 8, 2022

Hi! For further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS. -Becky.

I no longer work for UPS and I cannot access my account. My W2's were mailed to my parents home and I no longer live there and my dad can't seem to find them. How can I get a copy of them? Who can I call? Please help, would like to file my taxes.

Tracy Harris | Feb 17, 2022
UPS Customer Center | Feb 17, 2022

Hello Tracy, thanks for contacting us. We're sorry to hear this. Please, contact us on our social network via Private Message on Facebook or Direct Message on Twitter/Instagram to provide you with the proper assistance on this.

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Can I drop off a package at 601 W 43rd St, New York, NY 10036?

Joachim Anonymus | Nov 19, 2021
UPS Customer Center | Nov 19, 2021

Joachim, you can drop off UPS labeled pacakges to any drop box, or any UPS staffed drop off location. --Jaime

Hi I am trying to speak directly to a customer service rep. I need to confirm what is the latest time we can drop off a package for "UPS next day air." Please advise.

Katherine Dittmeier | Oct 20, 2021
Jin Romero | Oct 20, 2021

It has to be before 4 PM, the last pick up is at that time

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Do they take Amazon returns?

shanice bainbridge | Sep 15, 2021
Jin Romero | Sep 15, 2021

Yeah if u have the return label

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RE A DELIVERY YESTERDAY TO DORI MILES, 2561 NYS ROUTE 9N, CROWN POINT NY 12928 WAS DELIVERED TO MY HOUSE WHICH IS TOTALLY BURNED TO THE GROUND. WHY WOULD A DRIVER DO THAT WITHOUT QUESTIONING IT? THE BOX IS NO LONGER THERE, DID HE PICK IT UP?

DoRi Miles | Sep 15, 2021
UPS Customer Center | Sep 15, 2021

This is not the ideal experience we would like you to have with our company, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp, so we can assist you in this forum.

Do your mailbox addresses qualify for Google business address listings?

Guy Eckstine | Sep 15, 2021
UPS Customer Center | Sep 15, 2021

Hey Guy, our Customer Centers don't offer mailbox services. You can check out The UPS Store Mailbox service, here is a link with more information: https://www.theupsstore.com/mailboxes?gclid=EAIaIQobChMIw5670sD17wIV4gutBh2m2ADJEAAYASAAEgLqvvD_BwE&gclsrc=aw.ds

What is the HR number

jahvon smith | Sep 15, 2021
UPS Customer Center | Sep 15, 2021

Hello, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp. Thank you.

are the work hours from monday threw friday

Dashawn Dixon | Sep 15, 2021
chris solomos | Sep 15, 2021

24/7 here. Depends on what your job is

I have to pick up some package from UPS Customer Center on 43rd St and I would like to where to park while waiting for them to handover the package. Is there parking available at their center?

Ramkumar Badala | Sep 15, 2021
UPS Customer Center | Sep 15, 2021

Hi, unfortunately, there's no parking.

Anyone could provide with the hr phone of the 43 th Street UPS building

Richard Deleon | Sep 15, 2020
Warren A | Sep 15, 2020

Nope. Use the website or go to the building. They dont give that number out.

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Can I drop off my resume here as an auto mechanic?

Dhanvil Kumar | Sep 15, 2020
Arnold Ramsaran | Sep 15, 2020

Check their website

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UPS lost my travel document in NY HUB. Is there a way to connect with this hub to find my document?

Rashmi Kaur Chaudhary | Sep 15, 2020
J Nieves | Sep 15, 2020

Call UPS directly, the will contact the hub.

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Good afternoon! I want to send to Hempstead have the service to that destination?

Jasmin Zelaya | Sep 15, 2020
Simple works | Sep 15, 2020

And

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Good morning where in New York your office is located

Nadine Powell | Sep 15, 2020
Rebelz Camp Army | Sep 15, 2020

643 W43rd St between 11th and West Side Highway

Can you do drop offs here?

Lindsey L | Sep 16, 2019
Frank Cefali | Sep 16, 2019

Yes

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Are they open on Saturday's?

Andrea Rogers | Sep 16, 2019
CEDRIC GAZAGNE | Sep 15, 2020

Open monday to friday: 10:00 am to 09:00 pm

Don’t work here nomore they still ain’t send me my last check what should I do ?

Fidelis Kuteyi | Sep 16, 2019
Eric H | Sep 16, 2019

Call the supervisor or center that you previously worked for about your check or visit them in person.. More likely they have you check waiting for you to pick it up.. Or I should say hopefully.. #GOGETURMONEY

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Do package handlers receive benefits even tho they're technically part-time? And what are the growth opportunities for a package handler?

paul turner | Sep 16, 2019
Timothy H | Sep 16, 2019

They get to wear shorts. That’s a big benefit.

What time does the 43rd st. & 11th ave office close?

Nathaniel Ingram Jr | Sep 16, 2019
Paul Turzio | Sep 16, 2019

Oftentimes as soon as you get there. Otherwise, why not call and ask as they would be your best source for this information.

Can I come here to this location to pick up a package being sent to me?

Christopher Hiller | Sep 16, 2018
Matt J | Sep 16, 2018

Yes. But that's only after it's been attempted to your place of residence

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I have an interview tomorrow but i am active duty military still. I was wondering if anyone can get me in contact with the hiring official and maybe conduct a phone interview?

Joshua Alicea | Sep 16, 2018
jose montalvo | Sep 16, 2018

Call and ask for the HR department they can give you a better answer

Hello ive work for seasonal driver helper and i haven't recieve a check what should i do?

LoopyToonz M.O.B | Sep 16, 2018
Eddie Serrano | Sep 16, 2018

Talk to the manager or driver how you help

do package handlers/preloaders come back to work January 2nd or January 3rd 2018

Tyreek | Sep 16, 2018
Ernesto B | Sep 16, 2018

Day off schedule has that Information but need to contact supervisor if no sure as January 2 is a normal day.

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does everyone that applies online get a interview at customer center? & does that usually lead to getting hired?

Markese Stokes | Sep 16, 2018
Eddie Serrano | Sep 16, 2018

Very good

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How do i change location from bronx to brooklyn on application on where i want to work it showed me tome to schedule interview in the bronx clicked that but really wanted to work in brooklyn how do i change so i can schedule an interview?

King Combs | Sep 16, 2018
jose montalvo | Sep 16, 2018

Most of the time the person don't have a choice where there are going to work , depend of the center

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Did the driver helpers get off yet?

Ebony Robinson | Sep 16, 2018
Eddie Serrano | Sep 16, 2018

On january

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Can I come for my interview today instead of the 22d ?

Gabrielle Wilson | Sep 16, 2018
Rebelz Camp Army | Sep 16, 2018

Go back on UPS careers and see if you can reschedule your interview... everything is done online until you get hired.

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I have a interview tomorrow are they even open tomorrow ?

Gabrielle Wilson | Sep 16, 2018
Eddie Serrano | Sep 16, 2018

The office is not open tomorrow but facility in s yes

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