Address: 14912 Pines Blvd, Pembroke Pines, FL 33027, USA
Phone: +19544304456
Sunday: 9AM–8PM
Monday: 9AM–10PM
Tuesday: 9AM–10PM
Wednesday: 9AM–10PM
Thursday: 9AM–10PM
Friday: 9AM–10PM
Saturday: 8AM–8PM
Tania Ortega
Call in previous days to make my reservation for three people. I have two gift cards and we were going to buy a massage and other aromatherapy extras. Today Sunday September 11/2022 I showed up with the other two people, and Kayla, who claims to be the manager of the place, had a rude and aggressive attitude, first she said that it had not been with her that I made the reservation and then she said that it was with her . I'm sure it wasn't with her that I made the reservation. We couldn't get the massages because she said there was only a reservation for one person. We repeated several times that this was not the case, because we remembered every part of the telephone conversation. I mean this place needs to have a better handle on customer service as there needs to be a win-win. And the people in these areas must have excellent customer service skills. The owner of this place will lose money by not controlling this very sensitive part of the business. Keyla is the worst employee that a business like this can have, where people like me and my companions were looking for a place to relax and pay for it. A question for the owner: What will happen to my gift cards that are already paid?
Gerry Colin
I can NEVER get a “REAL” massage from Massage Envy!! 🤦🏽♀️ I keep thinking it’s just finding the right person but EVERY time it’s the same thing. I always feel like I’m paying someone to lotion my body!!! I ALWAYS ask for a “DEEP TISSUE” massage & they always just lightly rub lotion/oil on me! 😒 Today I specifically said “full body with consecration on my lower back & shoulders” but again, that’s NOT what I get!! I really didn’t want to tip but they always stress on at least 15% tip at checkout. I need a massage monthly & have been many places & satisfied but only always go to ME when my friends or family gives me gift certificate & I’m NEVER satisfied!! They need to do better!! SMH
Angel Italiano
I had past thee shop 😩 couldn't find place. I came in and my appointment was not available 😕 not fair not nice . And monthly fee is expensive. Caio ✌️
Jennifer Ledesma
I have been a customer for easily over 7 years with this location. I'm not one to leave reviews but it's important to share my experience for others to be aware. I received a massage last month and paid after my service. 5 days later, they charged my card again without my authorization. I have spent a month calling and emailing with Kayla with no resolution. After she requested an email with a copy of my bank statement showing the double charge, now my emails are going unanswered. So unprofessional and unacceptable to double charge a customer's card without their authorization and continue to give them the run around! Do not visit this location. Take your business elsewhere. They've lost a long time customer.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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