Edmonds Bowl Ace Hardware

B. Engle

I’ve had excellent service at this Ace hardware in the past from individuals who knew hardware and had the ability to listen to the customers’ description of a problem and come up with practical solutions. Those ”MacGyver” types are the jewels in any hardware store’s crown — and the reason why we love small town hardware stores and keep going back. But the woman who opened the store yesterday on Saturday was dour and rude. I made no comment — I just observed her self-sabotaging behavior, quietly paid, and left... and did the rest of my shopping that day at Lowe’s. Not everyone’s a MacGyver — but at least try — or, at minimum, find a way to be useful and charming enough to not be a net drain on the operation. I felt sorry, too, for the young lad she was browbeating — just another observation. But he’ll learn in time that there are better working environments to be had. Great people understand teamwork and that’s what makes any job great. Just hoping the great ones I’ve encountered in the past at this store haven‘t voted with their feet and left. Attitude is important.

TC Thinkingcaveman

ACE HARDWARE ON 5th Ave in Downtown Edmonds. If you are new to town or just have not had cause to enter our little hardware, grocery, deli, license location make a point to do it. First I was greeted by customers in the parking lot wishing me a great day. Upon entering the store my shopping experience was seamless from entry to check-out. Staff met me in the aisle with kind words and well wishes. Placing my order at the deli was both novel and refreshing. My order was promptly completed quickly. Several other customers waiting for their sandwich found it comfortable to strike up a conversation around enjoying visiting the store for various reasons. It reminded me of a good small town one stop shop, That is what we have in our ACE HARDWARE. I truly suggest that you visit and enjoy at least a sandwich from the deli. What a delightful treat

Jodeana Bursell (Jody)

I only visited the vehicle registration department but the lovely lady that helped us was very knowledgeable and really impressed me with how she handled herself with the long line of people who all seemed to pour in right before closing.

Mary Ortiz

The store is the most judgemental and stressful hardware store I have ever visited! I visited the store yesterday to pick up my car tabs (as it also has a WA state department of licensing inside) and needed a couple of other items. While browsing, I noticed a woman following me for reasons I can't explain. I eventually felt so uncomfortable that I left after not finding what I needed. Today I returned to pick up my tabs and remembered what I needed. Upon looking for a staple gun, the woman helping me ended up staying with me after selecting the item I was going to purchase. I needed to buy staples for the item and continued to look, so I gently asked her to leave me alone. Yes, it felt a bit passive, but after my experience the day before, I was in no mood to be watched like a child. I'm a 38-year-old with a fantastic tech job that allows me a comfortable lifestyle. When I had what I needed, I continued to look around more, and that's when the evil BRIAN (a skeleton of a human being) interjected himself into my shopping experience and commanded me to "respect my elders." Respect is a two-way street, and you jumping at me aggressively is not a way to earn it from me. I told him it wasn't an age thing and I felt profiled. Which still blows my mind on so many levels! I am a middle-aged white woman in a black raincoat. Is a black raincoat all it takes to make old white people afraid in Edmonds? I can't help but think so. As I mentioned, I have absolutely no reason to steal, but now BRIAN has given me a good reason to complain. Tomorrow, I will be calling the store manager to further explain the power of diversity, customer profiling, and how ignorant old white men make it uncomfortable for regular old women with no illegal agendas. This store is a pass for anyone who wears a long black raincoat, or if you're not a straight white man. Also, Brian is aggressive and has poor customer service skills.