Bahama Breeze

Brad Beharry

On Sunday September 4 at approximately 3:30pm myself and 7 other family members were denied service just moments after entering the Bahamas Breeze location on Osceola Parkway. The manager stated that someone in our party mentioned that "we had been drinking all day" and because of this statement the manager decided we may become problematic and it was best to just deny us service. As you can imagine how insulted and ashamed my family and I felt not having done anything. A snap judgment was made about us without actually doing anything. We literally sat outside at the bar area located on the Patio. No other customers were around us at the bar, and we were not close to any other patrons either. Shortly after meeting our bartender we were asked to leave. No one in our party was intoxicated. No one in our party was causing a disturbance or nuisance. No one was rude or disrespectful to the staff. The manager just assumed we maybe become problematic, which is very short sighted and unprofessional. One of the core skills of being a manager is problem-solving and outside of the box thinking to run your restaurant efficiently and profitable. On this day your manager failed to do both. We received an absolutely horrible customer experience, and as I'm sure you are aware in our free enterprise market, a customer experience is what will get you that competitive edge. This manager failed to provide that customer experience, and has now lead to a sullied decade of memories me and family have had at your establishment. You have now lost 8 customers and in the big picture that may not seem significant. But, we will be sure to share our poor experience on every social media platform and every review site we can. We are not doing this to be spiteful to your establishment. But, if we are able to save just one other customer, or one other family from the utter disrespect and shameful service we received, then this letter would have been worth it. Sincerely, A former regular.

Jesús Díaz

It have always be great to visit this restaurant, the service is always great, it don't matter what you order on the menú or drink everything is excellent, the taste and flavor is great

Gissel Reyes

Great food and service! I order a piña colada and wings and they were both soooo good!! The food did take a little but it was definitely worth the wait. The servers were so patient and kind with our questions and requests, I felt so welcomed and I loved it! Will definitely be coming again. 100% recommend stopping by!

Kimberly Santana

Good food