SmartStop Self Storage

Maria Finn

EDIT: Spoke and met with Jay and he was absolutely WONDERFUL! Very calming to talk to and helped me set up a new unit so I could downsize. He definitely made a stressful situation a lot easier for me. More places need an employee like him! Loved this place but they keep increasing rent with no notice at all. It is in my contract for them to notify me within 30 days of a rent increase, but they never do that. Just got charged for more than DOUBLE my normal rent with no receipt sent to my email. Super disappointed.

Tito Fulmer

Great place. Jay is very welcoming and helpful as usual. I appreciate that he remembers me when I come in. I would recommend this location anytime.

Tonja Jones-Blount

My husband and I stopped by the Ocoee location on our way to rent a Uhaul which was directly across the street. At 55 and 60 years old, we were frustrated and nearing our move out deadline, we went inside to order two storage units. Greeted and assisted by Ingrid, I was frazzled and attempting to multitask by making several necessary calls during the process. My husband asked me to hang up as Ingrid gave us the description of the units and I did. Within 15 minutes, we were exiting the store calm and confident that we would get everything done. When we returned the next day, Jay greeted us like family. He assisted us and was instrumental in getting us into the 2 additional units we needed and completing the move on time! These two employees deserve promotions for their professionalism, customer service, and representation of SmartStop, Because of our experience with them, we will recommend this company to anyone and everyone who asks. Sincerely, Taj & EL Blount

Wendell L

Place was simple fast and easy when i did my rental. Highly recommend the staff from the call center all the way to the store. Office staff is always amazing.. Jay made sure all needs were met. He even stayed a bit longer when we needed a 3rd unit.