MedExpress Urgent Care

Category: Urgent care center in Lakeland, Florida

Address: 3700 US Hwy 98 N, Lakeland, FL 33809, USA

Phone: +18638159523

Opening hours

Sunday: 8AM–8PM

Monday: 8AM–8PM

Tuesday: 8AM–8PM

Wednesday: 8AM–8PM

Thursday: 8AM–8PM

Friday: 8AM–8PM

Saturday: 8AM–8PM

Reviews

Blanca Flores

Sep 15, 2022

Front desk lady was rude. She clearly spoke Spanish but did not make an attempt to communicate with a patient. It wasn’t until the doctor called her to translate when she opened up her mouth and spoke Spanish. She clearly saw this patient trying to communicate with her in his broken English and still acted like she didn’t know what he was saying.

Rafael J Munoz

Sep 9, 2022

Excellent and good customer service.

Kevin Brooks

Sep 8, 2022

Everything was great!!!! Listened to. Examined and Treated. Wonderful experience

Erin Murphy

Sep 2, 2022

3 hour wait for a pre-employment drug screen. Plenty of other options save yourself the time and go somewhere else.

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Questions & Answers

How do I pay my bill?

MedExpress Urgent Care | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

You can pay your bill online by visiting our Bill Pay Portal on our website. You’ll need to know your quick pay code, which is located on your patient statement at the top right of the page. For more details or to direct questions to our customer service department, please visit the Pay My Bill section on our website.

Can you do x rays?

Sherry Brewer | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

Yes, MedExpress is equipped with x-ray services at all of our neighborhood medical centers.

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Does MedExpress offer a telehealth option?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2021

Yes, MedExpress is proud to offer patients the option of a Virtual Visit. Speak with one of our providers from the comfort of your home with secure video conferencing. All appointments subject to availability. Patients must be physically located in states where service offering is available in order to utilize this service. Please be advised that some illnesses and injuries are more appropriately treated in-person, and you may be asked to visit a MedExpress center in-person or directed to another health care provider or facility, when appropriate. Please visit our website to learn more about this offering.

Can MedExpress write prescription refills?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Prescriptions require a visit with one of our providers, and we may potentially prescribe limited prescription refills. However, we cannot provide refill prescriptions for controlled substances or birth control.

Does MedExpress make referrals to other healthcare providers?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Yes. MedExpress can help with referrals to other healthcare providers, such as hospitals, specialists, and primary care physicians (PCPs), after treating you as a patient. We want to make sure our patients get the follow-up care they need. However, it’s important to know that we’re only able to provide referrals if our provider deems it appropriate for the patient’s condition.

Does MedExpress offer STD/STI testing?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress can provide initial STD testing at all of our locations.

Does MedExpress provide gynecology care?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress does not provide routine gynecological or OB care, which includes conducting ultrasounds and prescribing birth control. However, we can conduct pregnancy testing after a medical evaluation and provide medical treatment to pregnant women who are being seen for a minor illness or injury.

Does MedExpress provide mental health services?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

If you’ve visited us as a patient, MedExpress can help make a mental health referral for new symptoms, but we also encourage you to reach out to community resources. If you have insurance, the 1-800 number on the back of your card will connect you with someone who can help with in-network referrals.

Does MedExpress offer physicals?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress provides convenient and affordable physicals for a variety of reasons, including school physicals, sports physicals, daycare physicals, DOT physicals and work-related physicals. Please visit our website for specific information related to your needs and availability in your area.

Does MedExpress treat chronic conditions, such as diabetes?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Our full medical team will gladly evaluate anyone in need of medical care and help decide the best plan of treatment. However, chronic medical conditions are best handled by a PCP, who can offer a long-term treatment plan. It’s always important to remember that if you think you are experiencing a medical emergency, call 911 immediately.

Does MedExpress conduct eye examinations?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Our providers do not prescribe glasses or contacts. However, our full medical team can help with eye-related illness or injuries, such as pink eye. If further specialized treatment is needed, we can refer you to an eye specialist.

Does MedExpress treat dental issues, such as tooth aches?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

For dental pain and tooth aches, our providers can evaluate you and may prescribe antibiotics, if needed. From there, we can refer you to a dentist, as they are the best professionals to consult for any dental needs.

Does MedExpress offer vaccines and immunizations?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress offers many immunizations for adults, including the flu vaccine and Tdap (tetanus, diphtheria, whooping cough vaccine); however, there are some regional variances in vaccine availability. It’s always best to call your local center first to see if the immunization you’re looking for is in stock. As for children, MedExpress does not provide routine child immunizations with the exception of annual flu shots (for children ages 4 and older) and tetanus shots (if needed due to an injury).

What type of services and treatment options does MedExpress offer?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress treats a wide variety of injuries and illnesses, including sprains, flu, skin ailments – such as poison ivy and cellulitis – urinary tract infections, strep throat and more. Our centers have the necessary equipment onsite to provide top quality care. If deemed necessary, our medical professionals can complete X-rays, laboratory services (such as strep tests and urinalysis), EKGs, stitches and more. For a complete list of all our offerings, please visit our website.

Does MedExpress treat patients of all ages, including infants?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress’ providers will evaluate and treat patients of all ages, including infants. Depending on the presenting symptoms, infants need to be directed for further evaluation, but our team of clinicians can help to determine the best plan of treatment. While MedExpress will evaluate anyone – regardless of age – who visits one of our centers, our providers may decline to treat infants (6 months or younger) and refer them back to their pediatrician or ER, where they can receive the best possible care.

Does MedExpress accept VA benefits?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress is proud to be a VA authorized urgent care provider. If you opt for self-pay, you will be required to pay at the time of your visit either with cash, check, debit card or credit card. At this time, MedExpress does not accept CareCredit.

Can I still visit MedExpress if I don’t have insurance?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Yes. For those without insurance, self-pay services start at $119 - $139. The price of self-pay services will depend on where your center is located.

What insurance does MedExpress accept?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

MedExpress accepts most major insurance plans to help patients avoid out-of-network costs, but in-network plans can vary by location. For additional information regarding your specific plan and coverage, such as co-pays, deductibles, or co-insurance, please contact your insurance provider directly.

How much does a typical visit to MedExpress cost?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

The cost of a visit to MedExpress varies based on the services you receive and the specifics of your insurance plan. MedExpress accepts most major insurance plans to help patients avoid out-of-network costs and also offers affordable pricing for those without insurance.

When is MedExpress open?

MedExpress Urgent Care | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2021

Our centers are open from 8-8 every day, no appointment necessary, except for a few holidays to give our team members the opportunity to spend time with family and friends. We recommend that you visit our website to check your nearest center's listing for exact hours before visiting.

Do they take blue cross blue shield insurance

Juan Perez | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Yes, we do accept Blue Cross Blue Shield. Please feel free to call your local center and our front office team can help verify your specific plan.

What is the cost?

Annette Vega | Sep 14, 2020
MedExpress Urgent Care | Sep 14, 2020

Thanks for reaching out! The cost of a visit to MedExpress varies by patient based on the services they receive and the specifics of their insurance plan. MedExpress accepts most major insurance plans to help patients avoid out-of-network costs and also offers affordable pricing for those without insurance. If you have insurance, you can follow-up with your health insurance provider to double check if MedExpress is covered under their health plan and any expenses that may be incurred such as co-pay, deductibles, or co-insurance. For those without insurance, self-pay services start at $129 in Florida West centers.

Does MedExpress take Care Credit?

Christopher Riquelme | Jun 16, 2022
MedExpress Urgent Care | Jun 16, 2022

Thank you for reaching out to MedExpress Urgent Care! At this time, we do not accept CareCredit cards as a form of payment. The cost of a visit to MedExpress varies by patient based on the services they receive and the specifics of their insurance plan. MedExpress accepts most major insurance plans to help patients avoid out-of-network costs and also offers affordable pricing for those without insurance. Please let us know if there’s anything else we can assist with!

How much do they charge if you don't have insurance?

Addis Thomas | Sep 14, 2021
Camille Sockwell | Sep 14, 2021

It really depends on what u need done just basic stuff starts I think 70 bucks maybe 90 but easiest to call and they can give u the run down u have to call when u get there and they called me in pretty quickly they are still really nice and thorough

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Does MedExpress treat Hyperpigmentation?

Takeema Mcdonald | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

Our providers can evaluate you and possibly prescribe treatment, if needed. From there, the provider may refer you to a specialist. Please feel free to call your local MedExpress and our team wi=ould ba happy to help you with your questions.

I am Hispanic, are there personnel in Spanish?

Conrado Gallego | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

All MedExpress centers have interpretive services that can assist you. Please don't hesitate to ask a team member and they would be happy to help!

Hi, do you make an alcohol test?

гречка США | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

There are several types of drug tests available in our centers. The drugs that you are tested for are determined by the employer or by law and can vary. If you have any additional questions regarding drug screenings, we recommend calling your local MedExpress center and a member of our team will be happy to assist you!

Can i get a phyaical exam with no health insurance at the florida dept of health? Florida DMV is requiring it to restore driving privileges.

Brian Gittens | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

Yes, we do. But please know that if your driving license was revoked for medical reasons, we will not be able to perform the physical, and we would recommend visiting your primary care physician. If you have any additional questions regarding physicals, we recommend calling your local MedExpress center and a member of our team will be happy to assist you!

What types of COVID-19 testing does MedExpress offer?

MedExpress Urgent Care | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

MedExpress is offering COVID-19 evaluations and testing at designated centers to help support our local communities' health care needs amid the pandemic. In order to ensure individuals receive the highest-quality care and treatment, all individuals seeking care at MedExpress for known or suspected COVID-19 cases will receive an examination by a MedExpress health care professional who will determine if testing is needed and which testing method may be most appropriate, including rapid antigen and laboratory send-out PCR COVID-19 testing. Please note that for the most accurate COVID-19 test results, the CDC and the American Academy of Family Physicians (AAFP) recommend that individuals who are not showing symptoms, but who have had close contact with an individual who has tested positively for COVID-19, wait five to seven days after the known exposure to get a COVID-19 test. Additionally, the CDC and AAFP recommend self-quarantining for 14 days after a known exposure to COVID-19, even if no symptoms are present.

What if I am not a patients

Sue D | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

MedExpress accepts all patients!

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How do I pay my bill

Sue D | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

You can pay your bill online by visiting our Bill Pay Portal on medexpress.com. You’ll need to know your quick pay code, which is located on your patient statement at the top right of the page. If you don’t have online access, you can call our customer service department at 888-249-6365 Mon-Fri 8 am-7pm to process your payment. Thanks so much! http://bit.ly/2qGcxM9

How much does it cost for test and does my insurance cover it

Sue D | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

Thank you for your question. Many health insurance companies across the country have stated that they will cover the cost of testing for COVID-19. However, it is a good idea to check with your insurance company to learn if it covers the test and what portion of treatment may be covered based on the specifics of your individual health plan. For those without insurance, self-pay services for the medical evaluation and treatment received from our medical providers start between $119-$139 depending on the state you are seen in. This price does not include any fees incurred by our lab partner, LabCorp.

how much does the rapid COVID test cost

vialis calvo | Sep 14, 2021
MedExpress Urgent Care | Sep 14, 2021

Many health insurance companies across the country have stated that they will cover the cost of testing for COVID-19. However, it is a good idea to check with your insurance company to learn if it covers the test and what portion of treatment may be covered based on the specifics of your individual health plan. For those without insurance, self-pay services for the medical evaluation and treatment received from our medical providers start between $119-$139 depending on the state you are seen in. This price does not include any fees incurred by our lab partner, LabCorp.

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