PetSmart

Crystal Schuster

I’ve been bringing my Yorkie to this location for grooming for awhile. Today was the worst experience I’ve ever had in ANY retail setting. I walked in with my 2 children and pup for our 3:00 appointment. The grooming area was not locked, but very few lights on and no one there. So I went back to the front registers to ask the cashier about it. She said “Oh they didn’t call you?” Then she nicely told me that the man at the next register was the manager and he can help me. So I walked over and politely explained to him that we had a grooming appointment and the cashier directed me to speak to him. I still had no idea what was going on. He immediately started berating me. He kept repeating that “he knows they called everyone” and “he can’t have Covid in his store” Sometime during the rant he asked for my phone number. He kept insisting that I gave them the wrong number. I told him my number and (still politely) told him that I received a text confirmation so “they” have my correct number. He then threw his arms up and said “all I can do is look it up” and stormed off behind a door. I did not once complain to this man (didn’t get a chance) and he was so strangely combative and rude. It was so bad that my 8 year old autistic son was covering his ears and hiding his face in my shirt the entire time. I waited a few minutes for him to come back. We finally just left. I’m still shocked by this whole scenario.

Emmy Fritz

They separate the genders of the small animals so they don't relroduce. here, they carry male rodents. Standard PetSmart otherwise!

Diamond Martinez

The lady at the register is way nicer than the lady that got me crickets, next time I go in there I'll get names but the lady that got me crickets didn't tell me that if I got one Cricket more that I would get a discount but thankfully the lady at the register was awesome & charged me for an extra cricket & gave me 36 cents off plus she was super nice. I went there two different times and the lady that got the crickets is rude.

Mya Carrico :0

Had a horrible experience. I’m 72. I brought 3 large dogs for nails. It wAs very windy and had my wallet, paperwork in one hand and tried to control all my dogs. Paperwork blew away, asked groomers to help me watch dogs well I went to get paperwork. they refused and didn’t even offer to help me.get pw I was in tears. Four people working and only one busy. Guess Covid has made some very poor customer service. Will never go there again