Delacon

Call tracking gives you insights into what happens before, during and after a call. It will tell you where your customers found your phone number, and if they saw it on your website, how they landed there. By using Delacon’s call tracking solution you will have the ability to capture information about your callers that feeds directly into reporting software. You’ll be able to track the customer’s journey from the marketing initiative through to the phone call and beyond. Delacon’s advanced call tracking solution will give you the complete data picture so that you can more effectively optimise marketing campaigns and streamline budgets to maximise return on investment.

Yes, they do. When a customer calls your organisation, a new lead will automatically be created in Salesforce and populated with the call data captured by Delacon’s system. We call this the “call to lead” functionality.

Speech Analytics is the ability of an artificial intelligence engine to transcribe and analyse your calls, allowing you to effectively ‘listen’ to every phone call your business receives. It can help determine what happens once a potential customer has moved from the online to the offline space by transcribing and analysing the conversation. Delacon’s Speech Analytics automatically transcribes calls and extracts important information to help you identify good leads.

Yes, they do. Delacon’s call tracking solution is integrated with Google Analytics, so that you can analyse your call data together with your web traffic in your analytics accounts. You’ll be able to view and compare data relating to both online web enquiries and phone leads at the same time within one platform. The process hinges around the concept of a call as a conversion. By considering a call as a goal, you’ll be able to identify every time a customer calls you from your website.

Yes, you can. As a Delacon white label partner, you can present Delacon’s advanced call tracking solution as your own. By using our impressive functionality, you can customise the look and feel of our reporting tools to your own style guidelines. When your clients log into the system through a customised direct link, they will identify call tracking as your own product.

Yes, we do. Rebilling allows agencies to bill their clients using the Delacon system, and also allows large companies with multiple business units to streamline their billing processes.