Address: 15543 Rinaldi St, Granada Hills, CA 91344, USA
Phone: +18183665901
Tress
Staff is friendly. Room was a little small, but just enough. Bed was OK. There's a fridge, microwave and keurig. I really can't complain, but just plan for your own comforts. If I stay again, I'll bring my own towels, theirs are small and rough. And I'll bring my own coffee pods & creamer.
Lara Scheffler
Friendly and efficient staff. Room up to standard- simple but beyond what I would have expected at a hotel in this bracket. Feels safe and comfortable enough- against all preconceived notions. They are truly doing their best and I appreciate that.
Carolan Lombardi
Completely dissatisfying and disappointing experience at the Granada Inn this time. I was promised a specific room when I called for my reservation. When I arrived the room I was promised and locked in was not available. When I told the woman that there was a mistake she was adamant that no mistake happened. After discussing my special needs with her she offered me another room close to parking. Which caused the need for more assistance by there staff. I thought that this was nice . When I settled in I noticed that the toilet paper holder was broken. Which seems to be a big problem there . This was noted to them in other rooms I have stayed in. I don't want to be charged for something that I didn't do. The bathtub stopper didn't work. Had to use wash clothes to stuff it up. But I continued. Finally get to relax on the bed and the TV doesn't work properly. So I called the front desk. The young man came to fix it the best he could. I told him about the other problems I had . Especially the reservation order. This is the best part of this complaint. He was the one who took my reservation. He swore he locked in the original room 103! So basically she lied and just decided on her own to switch the rooms. I have 4 oxygen tanks. Bags to carry and a tank to pull. Needless to say I was very upset about being lied too. I spent the rest of the night no TV! I wanted to talked to the manager and discuss this . Possibly a discount on my bill would be in order. I called to complain about this and had another bad experience. If you choose this hotel beware! HOSPITALITY DOES NOT EXIST IN THE GRANADA INN. NOT AT $147.00 PLUS $100 DAMAGE HOLD. WHICH YOU HAVE TO WAIT 3 DAYS FOR THE REFUND. WILL NEVER STAY THERE AGAIN!
Greg Blackman
This hotel is deceiving from the outside, it looks to be old and decrepit when you drive up. However the rooms are vary nice, spacious and modern. There are a few minor issues for example the toilet continues run. There is no pole in the closet area to hang your clothes and the shower never got hot. Overall I'd give the hotel a B, it's passable but you can finder better options in this price range if you look around.
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Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Granada Hills, CA. Sincerely, Hotel Management
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