Verizon Authorized Retailer - Wireless Zone

Lucas

Stopped in on Saturday to get off my family’s plan and get my own line, and to get the new iPhone. They told me I’d have to go through the service line to get off my current plan and there was nothing they could do for me. They also told me …Lucas, The retail stores do not have the ability to switch you off your plan. They needed the account holder to call customer service to release your number into your name. By switching the account first it would prevent you from losing any promo's that you would have received when getting your new iphone. Sorry you felt we could not do anything for you. Management

tony laudise

Had a problem setting up my new iPad. Angie helped me through the process and was a big help! Thank you

Lucas

Stopped in on Saturday to get off my family’s plan and get my own line, and to get the new iPhone. They told me I’d have to go through the service line to get off my current plan and there was nothing they could do for me. They also told me I couldn’t get a new phone until I transferred lines. I walked to AT&T. And in 10 minutes I had a new line and kept my same number. (And for cheaper). Verizon has Terrible customer service. No point of having a store if you can’t help your long time customers. I will never return.

Dave & Denise Raymond

Carl was so helpful!! He explained everything and was very knowledgeable about all aspects of new plans and phones. He helped us pick the right plan for us! Took as much time with us as we needed and helped us navigate the new IPhone 12. A big thank you Carl! Carl is an asset to the Blaine Verizon store and to the companyI will let Carl know. Thank you, Management