Rockville Center Inn

bpl888

Very clean and comfortable. The pice seemed high.

Jennifer Cevallos

I was set to give this a 5 star review, UNTIL check out..that was my last straw. To begin, hotel was very clean, comfortable and nice place overall to stay. They serve a mediocre breakfast, nothing fancy, but its breakfast with coffee and juice to get your day started. When we arrived at JFK, I called the front desk to get the free shuttle and was greeted by a rude front desk girl that asked me what gate we were coming out of..I didn't know off the top of my head, so I told her I would have to call her back. My husband called her back when we got outside and told her the gate, she then told him we were in the wrong area and needed to be at Arrivals, (she could have told me that 5 minutes ago, but she hung up as soon as I told her I would have to call her back with gate) We then hang up again and head to where she told us to go for pickup. We get picked up by a super nice guy and taken back to hotel where we are greeted by the ever so not friendly front desk young woman I assume we were dealing with on the phone. No manners whatsoever, no smile, no welcome, no thank you, nothing. I'm sure you get the point..so I wont go on. The next evening, my husband calls the front desk for some extra shampoos and asks if they have any water bottles, and is told "No, this isn't the Ritz Carlton"..A simple "No sir, we don't have water bottles" would have sufficed. The rest of the stay, we joked about that..yeah we are aware it wasn't the Ritz, that isn't what we were looking for. Our last night there, we call the front desk to reserve a shuttle for the next morning to the airport stating we need it at 10am. 10:00am ON THE DOT we walk out of the elevator the next morning, walk to the front desk to check out and there is no shuttle outside the window. I ask the guy behind the counter about the shuttle, and we are told it already left. I look at my phone and ask him when it left, it is only 10:01 and he rudely tells me 10:00 as scheduled. There was no shuttle that left at 10:00am, we would have seen it as we pulling out. He then tells us with no emotion the next shuttle is at 11:00am. UNREAL. People that deal with customer service need to be trained and versed on how to deal with the public. The only pleasant, friendly staff at this hotel was the guy that picked us up at the airport and the housekeepers. The front desk staff here are extremely rude, unprofessional and lack people skills. Sad cause I am such an easygoing person and always love to leave great reviews, but this was unpleasant and I wouldn't stay here again. It takes no skill to smile, to be nice, to say please and thank you. We travel to the area frequently, but that was our last stay at Rockville Center Inn.

A G

I stayed for 4 nights and had a pleasant experience. They have shuttle service to and from JFK airport. Rooms are clean and beds are comfy with microwave, refrigerator,iron and hair dryer. Breakfast starts at 6am and is good.. Overall I had a great stay.

Lillian Martin

Very clean & quiet here. Only spent 1 night there. Was good amount of clean towels & rags in the room. Bed was nice, clean, & comfortable. They had free wifi & basic cable with a pretty good amount of channels. There was an iron, blow dryer, microwave, & coffee maker in the room. I would stay here again