Homewood Suites by Hilton Atlantic City/Egg Harbor Township, NJ

R Br

Just checked in. Very moldy smell in hotel. Bed was not made. Only 2 pillows in the room. Never at Homewood I have been has only 2 pillows been provided for a king bed. Poor show so far. Should have checked the restroom before posting first. Empty toilet roll on the dispenser with a partial one sitting on top. Update: so I ended my stay after about 75 minutes there. The bed was not made, two pillows on bed, empty toilet roll in bathroom with partial one on top, no "fresh" soap - only used one next to sink, trash not emptied, stains on carpets, three sets of dirty laundry in the hallway as I am leaving (at like 230am). Front desk said he noticed dirty laundry in hallway yet did nothing. The night desk person took my phone number and said the manager would call me in the morning to arrange for the rooms costs since I was there only brief time. Did anyone call in the morning? No! I called about 2:50pm and asked to speak with them - they were already gone apparently for the day. They suggested I call back 9am the following morning - did not offer to take my name/number again to leave a message. Not only is this lodging establishment in dire need of a refresh, the staff's attention to basic requirements is subpar. Never have I been this disappointed in a Hilton-flagged property. Look elsewhere people, there are plenty of motels that offer better value and quality than this "HOTEL". Update to hotel reply - I have left my number and messages multiple times for the hotel manager but you never return my call.

Mike Chencharik

I booked a 2 night stay with 2 rooms and they were king 1 bedroom suite at check in I was downgraded to 2 double queens. And to make a long story short my room living room tv doesn't work and the stove either. Was told I would get switched to another still waiting for that.........

Audrey Jackson

The lobby is deceptively nice, leading you to believe that the rest of the interior is equally as nice, however that’s not the case. This hotel needs to be updated desperately; the decor is dated and dingy, and I honestly feel as though I need a shower when I go home. Everything just feels dusty.

Tatsuya Kawasaki

No go for us. People are nice, clean place for the most part. but a lot amenity are out of the window at the same time. For example water boilers partially not working for extended period of time. I asked someone to check heater at our room, they do not bother to come because the engineer is OUT. who knows, could be just a user error? This morning, kitchen had electric problem thus no warm breakfast. All happened two days we stay? it is sign of systemic issue?