Verizon

Category: Cell phone store in Pasadena, California

Address: 368 S Lake Ave, Pasadena, CA 91101, USA

Phone: +18008801077

Opening hours

Sunday: 10AM–5PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 9AM–8PM

Saturday: 10AM–8PM

Reviews

Stonchie

Sep 9, 2022

These phone companies are complete garbage

B Alvarado

Sep 3, 2022

Very upset with the store manager Jerry or gerry.. I've been a Verizon customer for years. I came in to switch over a line from spectrum the representative Nicole offered a promotion when switching over a line that involved credit for the phone and a 200$ Verizon gift card. The card was set to arrive the 24th of the following month. I paid the remaining balance with spectrum for my son's device. Turns out I didn't qualify based on the price Nicole suggested. An iPhone SE 3rd generation with a value of a little over 400. What bothered is the disrespect and lack of professionalism from the store manager. He clearly said he wouldn't honor the promotion because his employee simply said she couldn't remember. Became I had a good experience here 2 years ago. This time it was completely opposite. I'm happy to show proof of this interaction. He refused to notate what he was telling me to resolve. Being none. But did notated a lie of my behavior. Very upset. I left shaking n disbelief

Patricia Tetterington

Aug 2, 2022

This store was going to have me wait for 3hrs untill someone told me about the store in San Marino where I literally walked in and out with a new phone and watch in less then he.

Seadra Chagolla

Aug 1, 2022

I came to get a new phone and was told it was over a 2hr wait especially if I didn’t have a appointment when I heard someone mention Verizon in San Marino. I literally walked in and had 3 people ready to work with me and knew all the answers to my questions about the phones and gave me the best deals. Walked out in less then a hour with everything I needed.

Thanks! Your review is awaiting moderation.

Questions & Answers

We have two lines would like to transfer from T-mobile to Verizon by joining the senior plan of $40/line. Do you have that plan ?

Kelly Lee | Sep 14, 2021
Robert Ogawa-Monroe | Sep 14, 2021

Your best bet is to create a MyVerizon account by clicking through to Consumer Wireless on Verizon.com * Then use the vzw on-line tools to ¤_Make an Appointment_¤ at your desired retail store location, and/or * use the website to review Plan options etc .. if you want new handsets you can order online and specify in-store-pick-up too ¤¤ VERY IMPORTANT ¤¤ --- for retail store visits --- *** Make an appointment "at the door" or using your MyVerizon account (via internet or App) are really YOUR ONLY OPTIONS * If you attempt to visit a Verizon Retail store WITHOUT an APPOINTMENT, plan on disappointment! * Local store phone numbers (since Covid?) all forward to central ops... (there's usually a way to get the voice recognition to transfer where you want ... but knowing *exactly* what to request is an interesting challenge)

How do I make an appointment at the Pasadena, south Lake, store? Any time for Monday morning would work. Thank you, Janet

Janet Langford | Sep 14, 2021
Zachary coolguy | Sep 14, 2021

Well I would suggest calling the number of any verizon store you want to call to make a appointment and see what they can do to help make that appointment happen and then if the appointment happens just go to the Verizon store you made the appointment in and you get all the help you need

do you need an appointment to buy an iphone at the Pasadena south lake store

Rick Wilcoxen | Sep 14, 2020
Sonia Carr | Sep 14, 2020

No, we didn't have an appointment just waited in line for our turn.

Can I return a phone I received from phone order to this store?

Charles Martin | Sep 14, 2020
John Crowder | Sep 14, 2020

I agree with john divise

Read More

Tomorrow I fly to LA from Europe. My son gave me his Verizon cell phone which he used about 6 years ago, travelling through the States. Question: Could that phone be reactivated? I've even got the number he used back then..

Annemiek van Reenen | Sep 15, 2018
Lucy Tran | Sep 15, 2019

This store is the last place I would go to for honest advice. Call a different store, not the pasadena location.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places