Bank of America Financial Center

Jim Bathgate

There is a reason that this bank's overall rating is only two stars. For the last twelve years my wife and I have filed joint tax returns, with the refund coming to my bank account since I do all the household bookkeeping. So this year when I deposited the refund check at the ATM, this branch rejected it. The check had both my wife and my signatures. We both have accounts at the bank. But instead of checking both signatures on file against the check, or even calling my wife to verify she signed, they just rejected the check altogether. The "manager" indicated the bank had changed their rules and that no, they wouldn't bother checking my wife's signature, and no, they wouldn't bother calling her to verify. I had to drive home, pick up my wife, drag her into the bank and present her in front of the manager before they would accept the check for deposit. The fact that my wife and I have been customers of this bank for 20+ years made no difference to this non- thinking manager. I will be closing my accounts at this bank shortly Addendum on 9/2/22: The manager told us yesterday (with the teller standing there) that the funds would be available today (9/2/22) since it was a government issued check (State of California tax refund). Imagine our surprise when this morning we get an email from the bank saying that “A hold was placed on your check because check specific information indicates item may be returned.” They further state that the check won’t clear until 9/13/22. So is the California State Government going bankrupt? They don’t indicate what “specific information” on the check is a problem. I am now in the process of moving my accounts to U.S. Bank, thanks to the incompetent and totally non-customer focused manager at this B of A branch.

Gary Hernandez

Everyone at this branch has been wonderful. Thank you for the great service

Ramin Moazeni

The people at this branch are incompetent. I had 2 recent horrible experiences here. 1) I had a check from my mom to deposit into my own account, they tell me she does not have sufficient funds and they cant tell me how much is in the account. I call my my mom, and she checks her account and she has ENOUGH funds. I had to go back and confronted them with my mom over the phone. They finally made it work. Just 2 trips to this bank to get a check deposited. 2) I had a check under both my mom's name and myself. She signed the back of the check and I went to the bank, presented my ID, endorsed back of the check so it can be deposited to my mom's account. I was told, no sorry, your mom has to be here. Went to another BofA branch and no problem with the deposit. These people just want to hassle you and they are truly incompetent

Jayashree Narayanan

Helpful staff; got us in without an appointment, advised on different options and actually saved us money :)