Aesop

Category: Beauty supply store

Address: 445 Jackson St, San Francisco, CA 94111, USA

Phone: +16284443438

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Patrick Robertson

Mar 24, 2021

As a first time user and walk in this place makes you feel at home very welcoming and highly knowledgeable on the products that they sell. Very High Class and a experience that I believe every business should follow most definitely will return and look forward to buying products from this company in the near future.

Sherry Green

Feb 19, 2020

I Love Aesop Jackson Square beauty! Not only do they have a great selection but their customer service is off the charts.

Guyang Zhang

Aug 18, 2019

Being an admirer for Aesop for years, brought my mom here. The staffs here are friendly and patient and very helpful for sample testing as well as introducing products. I ended up buying a moisturizer, a sunscreen for my mother, and a lovely shaving brush for myself. Could not be better!

Clinton Swiedom

Oct 27, 2017

Apart from Aesops exceptional quality, I adore this location in particular. It is a wonderful space in a historic part of San Francisco. The staff is always very attentive and welcoming.

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Questions & Answers

Do I need to make an appointment to come in?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

All stores in the United States are currently open for in-store shopping with limited capacity. An appointment is not required.

Are Aesop products safe to use during pregnancy?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

To our knowledge there is no risk associated with using any Aesop formulation in the manner we prescribe during pregnancy. Aesop is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Do Aesop products have an expiry date?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

The ‘best before’ measure of your Aesop product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.

Is Aesop unisex?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Yes, Aesop formulations are gender-neutral.

Are Aesop products organic?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Many of the ingredients we use are ‘natural’ by definition, but some are not. Since Aesop’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.

Are Aesop products tested on animals?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Aesop has never tested its products or ingredients on animals, does not use animal-derived ingredients such as beeswax, honey or lanolin in its formulations, and has never conducted nor commissioned animal testing for any product. In recognition of this, Aesop is included on PETA's cruelty-free and vegan lists and in August 2020 Aesop received Cruelty Free International Leaping Bunny approval.

Are Aesop products vegan?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Aesop products are vegan. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Aesop products. We are proud to be Cruelty Free International Leaping Bunny approved and to be included on PETA's cruelty-free.

Will I receive samples with my order?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Complimentary sample bundles are included with all online orders. Our Retail Consultants in-store are pleased to provide samples suited to your needs.

Can I pay for the items in the store, and have you ship them for me?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Unfortunately, Aesop stores cannot ship items directly to customers. Orders may be placed at aesop.com, with complimentary shipping.

Can I place an order over the phone with you and then have it shipped?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Orders can be placed at aesop.com, with complimentary shipping. Aesop stores cannot ship items directly to customers.

Can I place an order over the phone and have someone else collect the products?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.

Can I place an order over the phone?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.

Does Aesop ship internationally?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

Should you wish to have your order shipped to another country, please select your shipping destination under location preferences at the bottom right of aesop.com. If your preferred destination not available, we recommend exploring ordering Aesop through approved stockists offering international shipping such as Net-A-Porter or Mankind.

What are your delivery options, and how much do they cost?

Aesop | Sep 14, 2021
Aesop | Sep 14, 2021

We are pleased to offer complimentary FedEx Ground or USPS Priority service, dependent on delivery address. FedEx Standard Overnight is also complimentary for orders over $175, or $20 for orders under $175.

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