Kansas City Home Medical Supply

Amanda Vick

We love Linda so much every time we come in there she is so nice and helpful and the place is always clean

Elisa S.

I had a disturbing experience with this business. I ordered two “new” Drive Medical home hospital beds at a cost of over $2,000. When the delivery arrived the next day, the driver unloaded the beds parts onto a cart and brought them to the front door of my home. I found it strange that the bed parts were not in the factory boxes as I watched them get unloaded from a van. After I pointed out that the casters on one of the beds were severely dirty and appeared to have been rolled around on a rough surface, the driver agreed to order new casters, swearing that he unpacked the beds from factory boxes before departure. As I observed him attempting to assemble the first bed, I noticed numerous dents and scratches on the frame and tubing. Similarly, the headboard and footboard had scuff marks. When I pointed this out as unsatisfactory, the driver agreed the bed didn't look like a new bed and apologized. He then removed it and brought in the second bed. Same thing, dents and scratches all over the frame parts. The electronics for both beds were in another open box that didn't match the part number of what I ordered. I also declined to accept the second bed. The driver then made a sales pitch that “new” Medline beds were in stock at a cheaper price. But when I spoke with the sales agent, she demanded the same price. So I requested a refund and my money was returned. I paid hundreds of dollars more than I could have purchased these beds for online to deal with a local business because they promised quickly delivered new items and this is how the transaction went down.

T B

Brandy there her bedside manner is awesome. she was patient listened to me I went one other place before I came here they seemed to be higher. This place was a tad cheaper. Better selection of products. I needed something now vs waiting for online because my dad is argumentative not wanting to give up his independence everything is i can do it on my own or i don’t need that when he in fact does. Brandy help me figure out what I can try and gave me suggestions to call because i am new to this aging parent thing. Her customer service skills alone sold me. When its my moms turn I will come here they have my business for life and will refer everyone here!

Kent Low'ell Crockett kc1

They have everything you need from wipes to toilet seats....and more........