McDonald's

Dawn Edwards

Order was incorrect. The customer service representative appeared to be 13 and couldn't figure out how to place my order. A manager asked me what I wanted and told him what to put in the system and it was still incorrect.

Drew L.

If this is the McDonald's on Medina Rd in Fairlawn, I would give it a negative rating 8f possible! Sat in line for 11minutes. Got to the speaker, waited another 3-4minutes. I placed my order to the girl with a massive attitude problem. I watched the screen display 4x different orders that none of which were mine. Waited another 2min and finally asked if she was still there. She snapped at me with an extreme attitude and when I asked if she got my order because I never saw it populate on the screen. She again snapped at me saying: "Yes, it was on the screen! Your total was $11.16! Pull around!!" I was not at all happy with that kid needing an attitude adjustment! Waiting another 3min waiting to get to the window, I left the line. I called and spoke with a young man claiming to be a manager. I explained my disappointment! Not only did that make me late, but it was not a pleasant experience! I stressed to him, I want nothing free, I expected nothing more than she be addressed for such a horrible customer service experience! I go to McDonald's for convenience, when it is no longer convenient and then adding in such a horrible interaction, I have less and less interest in returning to this or any location!

juliana pinzon

We placed a Curbside pickup order for 2 drinks and a McFlurry, and it took 20+ minutes, so we ended up going through the drive through. Turns out someone took our order, otherwise good service

Nichole Smith

We have been very disappointed the last few times we have ordered from this location. We always use the mobile order and choose curbside. Each time we’ve had a 10 plus minute waits for small, simple orders and watched as they’ve cleared their entire drive through. It’s very bad service.