Cartier

Raul Rivera

Horrible customer service the Indian looking guy with glasses greeted us with a very poor and rude attitude my wife and I felt so uncomfortable when the sales woman ( Brittney) rolled her eyes when the greeter asked her to help us.. so we decided to make our purchase elsewhere. Will contact corparete to file a complaint.

Liena Del Rosario

ari santiago a super service Very friendly, excellent treatment my wife and I are super satisfied we will return

MAURICIO ALBERTO BENDECK GUZMAN

Very good attention from Katerina Fox, She made an excellent presentation of the product that was purchased Cheers

Vincent Battistini

My experience at Cartier at this location was honestly embarrassing. My wife and I are long time customers. I had an appointment. I show up on time (dressed in a t-shirt and bathing suit) because .. I mean.. it’s Miami. And I immediately get mistreated. I tell them I am there for a chain necklace for an important pendant and my Cartier wedding band (which is how I wear mine since I don’t like wearing it on my fingers since I am an Emergency Doctor! and work with my hands) and I am immediately dismissed. First, the guy who welcomes me in the front to check me hears I’m there “only to look at chains” ,as he put it, and tries to deprive me of my experience by pointing at the first necklace that was next to us in a display. I respectfully told him I’d like a sales associate to sit me down and show me different products and get to know what I’m looking for in order to provide the best solution. I was told to sit down on a corner and wait. I happened to see a total of 4 different groups of customers walk in after me, some without appointments, since the guy in the front didn’t check them in or anything in his iPad, and be helped before me. I was basically ignored for at least 20 minutes after my appointment, after which I decided to walk out given the sheer embarrassment of how I was profiled and frankly insulted. To add insult to injury, as I walked by, I still politely acknowledged the greeter who did nothing to salvage my experience m, even though he knew I had not been helped. I received no call from the boutique afterwards either, even though I was checked in to my appointment but was never helped. I have bought from Cartier in Boston, in NYC, and in Cali. Never have I had the experience that I had in the Cartier in Miami’s design district. Simply unacceptable. Edit: Google does not have the option for a reply on reviews. I would prefer not to share contact info online for obvious reasons. That being said, I had an appointment at 3pm on 8/12 and my contact info should be included in my appointment information (frankly I should have received a call from them 5 mins after I left the store, but I digress). Feel free to contact me this upcoming Monday 8/15 after 3pm. Sorry, I’m working nights at the ICU this weekend.