Pottery Barn

Stacey Swanson

Absolutely HORRIBLE customer service. I ordered a dining table and paid for front door delivery. The table was $1200 so not cheap. I did not need for set up which is why I just paid for the front door delivery. However, I received an email saying my table will be delivered in the next 5-7 business days. When I called to get that narrowed down so that I was for sure home when it arrived so it would not sit out in any elements, they could not narrow that time frame down. I was put on hold, transferred, dropped and spent 3 hours on hold until I finally got transferred to a supervisor in which case I cancelled my order. I will NEVER order anything from the again.

Gwen Rasmussen

To much

Heidi Fleischman

After paying their enormous in-home delivery fee, my dining table was delivered without any hardware and left in pieces on my living room floor. It took 7 months to get the hardware and I ended up having to put the table together myself - after living with pieces of a table in my living room for SEVEN MONTHS. Despite saying they would compensate me for this absolute headache, they did nothing in the end. HORRIBLE customer service.

Shell Dearing

One of my favorite places! Have Really nice home decor.