SERVPRO of Fayetteville

Melissa DeWitt

These guys did a great job. I called in the morning to have an air duct in the attic inspected and drained (the HVAC servicing company recommend them prior to touching any other part of the AC unit), and they came out that afternoon. It turns out the duct was drooping from previous condensation and it wasn’t anything serious. They did a great job explaining to me the issue they had found and showing it to me, as well as giving me an honest assessment about cost, etc prior to doing any work.

Kenya McKenzie

They no longer do carpet cleaning

Tamala Lewis

My parents experienced a devastating fire at our beloved family home, a few months ago. Due to the extent of damage, I don't think any of us believed the home could be cleaned well enough to avoid a full tear down of the entire home - we were wrong. A contractor recommended ServePro of Fayetteville to us and the rest is history. My father, who is difficult to please most of the time, could not believe how well they cleared our home of all of the smoke and water damage that was present; he described their work as "immaculate." Working with Kathleen and Jason made what started off as a rocky process, pretty smooth. They provided timely, clear communication, transparency, and kindness. My parents and I are grateful for everything and highly recommend them to anyone in need of fire and water restoration services.

Carolina Palacios-Bermeo

I had high hopes for this company initially. There was a strong odor in my house that I thought might be smoke residue from the previous home owners but I wasn't exactly sure what was the cause and when I scheduled an appointment to have them inspect and clean my air ducts, I requested that they visually inspect the crawlspace and hvac unit before performing a smoke odor removal to be sure that was indeed the cause of the problem. The company did not have its technicians preform this simple preliminary visual inspection and went about the job anyways. A week later, the smell is still present and I decided to bring another company out to get a second opinion and within minutes this technician informs me that the issue is black mold caused by a leaking hvac unit under the house that had formed puddles of water under the house. When I called to confront Servpro about the situation, the receptionist was extremely unprofessional and accused the other technician of lying to us about how long the damage had been there to try and "make them look bad". This isn't even possible because the technician didn't know we had brought someone from another company beforehand. He even explained that a visual inspection is standard routine before preforming any work on a unit. After hearing back by email from this company, they informed us that it wasn't their job to inspect the unit and that they didn't do anything wrong on their end. They stated that my husband should have asked the technicians to go into the crawlspace that day even though I had already requested it over the phone and he had arrived at the end of the job and assumed they had already gone to inspect the area before starting the work. They didn't even offer any form of remediation for charging us for an unnecessary service that cost hundreds of dollars, all because they couldn't be bothered to preform a simple visual inspection that would have easily determined the real cause of the smell. The receptionist even had the audacity of reminding me that we should be grateful that they had given us a military discount because my husband is active duty. This is not how those in service should be treated. Don't waste your time with this company and go with 911 Restoration of Fayetteville instead.