Astound Broadband Powered by Wave

Category: Internet service provider

Address: 1861 E Gibson Rd Suite C, Woodland, CA 95776, USA

Phone: +18669283123

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Lyn Vanlieshout

Sep 8, 2022

I cannot even rate this company one star. All bad from day 1! Charges that were not supposed to be charged. My TV worked until one of their techs came out... I don't even know what to say. All the comments pretty much sum it up

John Ditchen

Jun 25, 2022

Every month for over 3 years there is a outage or issue with internet services being down.

Cynthia Raymond

Apr 1, 2022

We have a hard time keeping the internet on

Spencer K

Mar 29, 2022

Honestly Wave/astound has been horrible from the start. Used to have Xfinity and they were awesome, no outages ever and constantly great service. Having to switch to “wave” due to the area we are in is terrible. Constant outages, employees on the phone blaming it on latency issues in the area and having to have technicians come out every month just to get what we pay for is not fun. Have gigabite internet and average 10 Mbps download speeds, what a joke. At this point having to choose between them and ATT is a hard choice, but starting to feel like a switch to ATT might be needed…. Would give 0 stars if I could at this point… VERY FRUSTRATING when everything is online now a days.

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Questions & Answers

My wave keeps going out. When called I was hung up on twice.

Janet Washabaugh | Sep 14, 2019
Cheryl Popejoy | Sep 14, 2019

Ok called the main office in Sac? The office in Woodland sucks.

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Is WaVe down

Valerie Dolphin | Sep 13, 2020
Astound Broadband Powered by Wave | Sep 13, 2020

We're sorry to hear that you're having issues with your services. I would recommend contacting our Technical Support team by phone or chatting with us online so we can better assist you with resolving your issues. We are available by phone 24 hours a day, 7 days a week and our chat team is available at wavehome.com Monday-Saturday 9am to 7pm. You will see a chat icon on the bottom right of our website when an agent is available.

Getting over charge for internet when im 63 and on ssi and ssdi and they are charging me over $50. When other people are getting it for reduced rates and the office tells me only for students . Please give me some advise what to do Feather W. k

Keely Jaramillo | Sep 13, 2021
Astound Broadband Powered by Wave | Sep 13, 2021

Please feel free to give us a call or chat with us online and we would be happy to take a closer look at your account to make sure you have the best services for your needs. We are available 24 hours a day, 7 days a week at 866-928-3123, our chat team is available at wavehome.com Monday-Saturday 8am to 8pm and Sunday 8am to 7pm, or you can message us on Facebook or Twitter. -Jason

Is it wave broadband down today 9/24/2020 in woodland

John Nguyen | Sep 13, 2021
Astound Broadband Powered by Wave | Sep 13, 2021

An outage has been declared for your area. Our crews are currently working on restoring services as quickly as possible; however, I do not have an estimated time of restoration available. I apologize for the inconvenience this has caused and I thank you for your patience while our crews work on restoring services. For further assistance, please feel free to contact us by phone or chat with us online. We are available by phone 24 hours a day, 7 days a week, our chat team is available at wavehome.com Monday-Saturday 8am to 8pm and Sunday 8am to 7pm, or you can message us on Facebook or Twitter. -Jason

cAN i EXCHANGE MY CABLE BOX FOR A NEW ONE

Debbie Cowden | Sep 14, 2019
Cheryl Popejoy | Sep 14, 2019

Yes

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What channel is the Warriors versus the Pacers game on wave Internet

Mary Guillory | Sep 14, 2019
Astound Broadband Powered by Wave | Sep 14, 2019

Here is the link to the TV Listings portion of our website https://customer.wavebroadband.com/for-home/cable-tv/tv-listings/. Once there, select the link affiliated with the area in which you reside. Following that, you will want to click on the "Change My Location" button on the upper left hand side of the page and enter your Zip Code. You will be able to find the information you are requesting there. Thank you for being a Wave customer!

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When will service return.

Janet Washabaugh | Sep 14, 2019
Cheryl Popejoy | Sep 14, 2019

How about Woodland is Wave fixing that too?

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Why is my service out. Has been for 45 min.

Janet Washabaugh | Sep 14, 2019
Agi Sz | Sep 14, 2019

Call them

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Is the West Sacramento office open today

Christine Dell | Sep 14, 2018
Astound Broadband Powered by Wave | Sep 14, 2018

Yes we are open regular hours today 9am-6pm!

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