Filco Superstore

Sandy Fortner

A family member purchased a very expensive refrigerator. They missed placed the order and gave multiple excuses as to why and when it would be delivered!! The person on the phone was very rude and condescending!!! They received their payment immediately but we have not received the refrigerator… going on a month now. He said they’re is one in main warehouse but it has to wait for a full truck before it can be delivered to their warehouse or it has to go to the port of Stockton from woodland and we’re in sacramento??? Hmmm… would think since they messed up that they would send a truck to woodland and deliver immediately… but NO… poor customer service and warehouse management!!

Sharon Quinsland

We've bought many appliances from Filco over the years and never had any problems - until now. My $10k+ built-in Jenn-Air refrigerator has a slow leak that has penetrated the sub-floor in my kitchen. Filco took my money, had someone do the installation - but wouldn't even bother returning my call today. When I called back, "Call the manufacturer" is all they'd tell me. Why bother shopping local when you can save money elsewhere - and get better service too?

Andrea Mosley

Went in just to check it out. A guy approached us pretty harshly or maybe thats how he normally talks. Not cool! Will never go back to this place. He needs to work on etiquette/how you treat people.

Carol Bernal

Customer service could be improved. Looking for smaller dishwasher size. They had none to compare with standard size. Lots regular size, 24", but not many in stocks. Had to order if interested and not sure when product would arrive.