Dignity Health Medical Group - Dominican

Category: Medical clinic in Santa Cruz, California

Address: 2018 Mission St, Santa Cruz, CA 95060, USA

Phone: +18317062220

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

krista yates

Sep 4, 2022

I was travelling to San Francisco because of a death in my spouses family. This was during Covid when a covid test was needed to get back to Canada where I live. I was shopping around for a covid test expecting the test to be from anywhere from 0 to 100 dollars as I have travelled in and out of the USA several times at this point. Usually for a rapid test I paid about seventy five dollars. When I went into Dignity Health I asked how much, explaining I was Canadian and that I was going back to Canada. I gave them my passport to check me in. They told me it was free. Nearly a year later I get a bill for 300 dollars. . The worst part of this is that when I called to inquire what could be done since I was given false information, and information that would have meant I would have went elsewhere for a covid test, the employee on the phone put the blame on me. Apparently this cost is well known and I should have researched before having the test. I suppose that means that you should not trust any of what those who work here say. And honestly what might have happened if I were staying at a hotel and never received the bill? I am utterly speechless from this experience and it has shown me this company only cares about lining its pockets, not about people or patients. Do yourself a favour and look for another place to get your medical needs

Austin Straley

Dec 29, 2021

My doctor was fantastic, but all other aspects of this location were horrid. Constant insurance mix ups, no matter how many times I showed them my insurance. Unprofessional to deal with. They're copay machine is down, so when I asked when I could expect the bill I was just met with a smirk and "a while!" and they laughed. I don't recommend dignity health if you can avoid it. Just a follow up that they never actually helped, reached out further, or even apologized after they asked me to reach out.

Sue Dormanen

Aug 19, 2021

You can rarely get through to this office on the phone

G C

Feb 9, 2021

Called to make an appointment because all I want to do is sleep. Like I wake up 2 hours after I wake up I am ready for bed. I sleepfor another 6-8 hours. It's just a constant thing they told me they couldn't make me an appointment because I haven't been seen at that office in more than 3 years. Well I don't go to the Dr lady.i It's been 4-5 years since my last Dr visit. So I am annoyed with dignity I thought human kindness was all about your motto!!! I guess not!

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Questions & Answers

Why is this place so looking down the nose at you when u just had a stroke and need their help. This doctor I saw was completely a waste of time as all she did was put everything down as she kept throwing her hair around as if she was all that. NOT

Janice Bartholomew | Sep 13, 2021
Dignity Health Medical Group - Dominican | Sep 13, 2021

Janice, thank you for your review. We think you may have the wrong location for your review. Perhaps you meant to post this review for nearby Dominican Hospital? If so, you can reach them at (831) 462-7700. If there is anything else we can help you with, please call the Dignity Health Patient Advocate at 1.888.242.1555 or send us a direct message with your information and we’ll follow-up. Thank you!

I've been on hold for 45 minutes. I'm returning a call about an appointment. Does this seem acceptable to you?

Greg Baker | Sep 13, 2021
aggie malberg | Sep 13, 2021

It’s never acceptable when you try to call over to the mission street dignity you could be online for an hour and I’ll come up with the same thing they’re having a meeting all together to talk about the day so yes it is very unacceptable

Hi: I need a prescription for typhoid pills @ Walgreens in Scotts Valley. Do I have to make an appointment with Dr. Winkler who apparently specializes in international medicine? I am leaving for Costa Rica the end of March and this was recommended

Jan Verinsky | Sep 14, 2019
Cheri Mitchell | Sep 13, 2021

You would have to make a appointment with a doctor but it doesn't necessarily have to be Dr. Winkler. You can probably call your primary doctor who can probably call in a prescription for you at Walgreens.

How do I create a Dignity Health account?

Colin A Mackenzie | Sep 14, 2019
Monica Arano-Garcia | Sep 14, 2019

You have to sign up for the portal on the dignity health page. In order to sign up you will need your MRN(medical records number), in which you will have to call the office to get. When you obtain the number follow the prompts and then you should have an aaccount. I hope that information helps.

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