Metro Credit Union

Paul Arena

I was in the area and wanted to cash a check for $150 given to me by my partner (so I know it was a good check); I had intended to use the Tewksbury branch of Bank of America (where I typically do all my banking) but I had just learned that their branch had permanently closed and the Wilmington location down the street wouldn’t be open for another hour (10 AM). So, I figured I could just cash it at Metro since I have a savings account and a CD with them. Teller told me she couldn’t cash the check because there wasn’t enough in my savings account, and then I pointed out to her that I have over $51,000 in my CD. She said that didn’t matter and she still wouldn’t cash the check for $150. I spoke with the manager and explained to her that I have over $51k in a CD and I’m just trying to cash a check for $150 (also explained how the BOA nearby had closed and the one down the street in Wilmington wasn’t open yet). Manager clearly did not care at all and pretty much told me “too bad”. As soon as my CD with them finishes up I’ll be taking my money elsewhere. Horrible customer service!

Laura Holden

The WORST bank ive ever dealt with. No one knows anything. Everytime i go in i talk to ALL the tellers. No body has answers. Super unprofessional, tellers were talking badly about people who had gone thru the drive thru. The app always crashes. I had to stand at the counter while i waited almost 3 hours for them to figure out how to open a buisness bank account. I cant wait to close my accounts and go to a bank thats easy to deal with. Id rather have teeth pulled than deal with these people

britt edgett

Changed management quite a few years ago now. Hasn’t been the same. Not very convenient or good for me at all. Many issues with them in internal situations. One instance my wife had was very stressful and her acct. got locked, they did not bend at all. They seem to still be going downhill. I’m out when i can. Covid really seemed to hurt them as it was hard to figure open times, appointments and atm troubles alot. Especially Tewksbury location. Seems better now for access but… saying this because my main accts are in a great bank to compare to.

Mark Tracy

Worst Customer Service experience I have ever had.