Western Inn & Suites

La' Keinya DeJesus

Re- Rented room for Friend, this morning @ 6:15am went to pay and young girl, took money but refuse to give me a key. Room booked under my name. Worst customer service ive seen in years. You took money but I'm locked out.

James Cook

If you just need somewhere to sleep for the night and go it's ok. Guy on front desk is very nice. Friendly and still professional.

Eric Gordon

The owners have absolutely no customer service skills. The place feels like a dungeon especially around the back side it's like an Alleyway in the middle of the city except his back behind absolutely nothing good place to get robbed or mugged. The television was broke, and I was refused a different room and there wasn't an option to get my money back. There's no lamps just this dungeon light.

Teisha Campbell

Customer service at this location is lacking. They only provide you with 2 towels and 2 wash cloths. If you request any towels after house keeping leaves you are SOL. They manage does not issue out extra that is his policy. Before paying for your room, ask if you could take a look at the room before committing to it. When I called they stated a non-smoking room with king bed is $65, 2 queens is $85. Upon arrival we requested a non-smoking room on lower level. We were a party of 3. 2 adults and a 1 year old. We wanted a room away from too many guest so if the baby started fussing we wouldn't be disturbing anyone. They told us the room will be $70 instead of $65 on that level and we agreed. Once we entered the room 105, we could smell stale cigarette smoke. On to of all that we could smell the weed the people a couple doors down from us radiating into our room. We went to front desk to inform them that the room smelt bad of smoke and if we could be placed into another one. Room 202 was a bit better and doable. Later that night we inquired to see if we would get reimbursed for the room difference. The manage later called with a matter of fact attitude stating that we would not be reimbursed because we requested out of first room. I explained why we wanted to switch and his exact words were, "105 was a smoking room and what did we expect." Before he went any further I stopped him and stated we did not request a smoking room and he stated he knows how this works and hung up. I looked at the phone receiver like did he just hang up. He called back to voice his mind some more I guess and I answered WHAT and hung up on him. He called back and talked with my husband whom was diplomatic than I at this point. All I could make own on our end from my husband was, she did not yell at you nor am I so why are you yelling. My husband told him to keep the $5. At 10:42 while we were getting ready to check out at 11am, we got a knock on our door...Someone, yelling "do you know check out is at 11am. This is the last and only time at this place. Lastly I had to wash my baby up in sink because of the ring in the tub.