Randolph Electric Membership Corp.

When a general Capital Credits retirement is approved by the board of directors, checks (or bill credits for amounts $20 or less) are typically sent out in June. Keep in mind that whether you receive a portion of the retirement depends on whether you received electric service during the years that are being retired. For example, in 2017, the board approved a $2.5 million Capital Credits general retirement. This retired 97% of the remaining capital credits that were allocated in 1993, as well as 31% of the capital credits that were allocated in 2016. REMC uses a hybrid process of "first in, first out" and "last in, first out" to retire capital credits, which means a percentage from credits allocated 20+ years ago is combined with credits allocated the previous year to make up the general retirement. This way more REMC members are able to enjoy the benefits of being a co-op member! Read more about capital credits at https://www.randolphemc.com/content/capital-credits-faqs.

Dear Joyce, please call the office at 1.800.672.8212 and a Member Service Specialist can help you find this information. If you use our online Member Portal, you can see your usage there. We will be happy to help you over the phone to find this information on your account. Thank you for reaching out.

Just call the customer service rep at the office.

Dear Bill, We do have a couple of options in net metering. You can read more here on our website: https://www.randolphemc.com/renewable-energy-interconnection Thank you for reaching out.

Dear Tracy, REMC has not had a rate adjustment since 2016. However, January 2022 was a very cold month - much more so than even Jan. 2021. We are happy to talk to you about payment options. Please call your local office at 336.625.5177 (Asheboro) or 910.948.3401 (Robbins) and we can walk you through some budget billing or payment plan options that may be of help to you.

Melissa, we mail our power bills on a regular cycle, and you should receive them once a month in the US mail. Please feel free to call your local office at Asheboro 336.625.5177 or Robbins 910.948.3401 and we will be happy to help.

Dear Yolanda, Randolph Communications provides telephone and internet. Please contact them at (336) 879-5684 and they will be happy to help.

Yes it is in the wall in the drive through.

Thanks for your question! The list of former members who may have an unclaimed capital credits check is available here: https://randolphemc.com/ucc. If you or someone you know is on the list, please give us a call at 800-672-8212.

Don't k ow exact time frame, but REMC's employees will be glad to assist you with that question as soon as Tuesday morning.

The checks they send out every year if you paid in too much for the year

I do not believe so. Contact your local Social Services agency for resource opportunities.

No. Duke Progress does

Hello, Ms. Myrick. If a member passes away, a surviving spouse living in the same residence as the deceased member may opt to have the account transferred into their name. Otherwise, his or her capital credit account needs to be finalized. The administrator of their estate may apply for a special early retirement of the member’s capital credits account by opting to receive a lump-sum payment of their present-day value. One of our member service specialists will be happy to assist you in the capital credits process. There is a form to be signed and notarized, and the proper documentation from the Clerk of Superior Court, Estates Division will also need to be provided to finalize the claim on the account of the deceased member.

Hello, Ms. Shambley! Your current and past electric bills are available online on our Member Service Portal (https://portal.randolphemc.com). You'll need to create login credentials to access your account, & then you'll be able to view your billing & payment history, as well as current daily & hourly usage so that you can monitor how much electricity is being used to get a better idea of what your next bill will be. If it's your first time visiting the portal, the following information is required to create an account: Account Number Last 4 digits of primary phone number on file with REMC Last 4 digits of Social Security Number used when applying for service Valid email address When you have a user ID & password for the online portal, you can also use them to log on to our mobile app for access to your account from your smart phone! It's available on the App Store or Google Play. Our Member Service Specialists are available to answer any questions you might have!

Thanks for your question, Ms. Lynch. Your electric bill is due upon receipt and the date listed on the bill is the date in which your bill becomes past due. You will receive a phone notification when your bill becomes past due that will state the pending disconnection date. We are happy to work with members who may be having trouble paying their bill in full by making a payment arrangement. Please call your local office and speak with a Member Service Specialist regarding your account to avoid disconnection.

Hi, Ms. Dickerson. The service address listed here is served by Duke Energy, not Randolph Electric.

Give them a call and they can help you.

They offer electricity, not internet.

I think it can depend on the situation, but according to their website, they will give a minimum 7 day notice of disconnect.