Girard Toyota

Sydney Joelle

Shannon, John, and Mike went above and beyond to help make sure my experience at Girard Toyota was the best it could be! This was my first time buying a completely new car and they stayed late to make sure I'd be driving away with my new Toyota the same day I bought it.

GENARO ROMERO

Great service and very quick, everything was explained.

Jeffrey Daman

Girard Toyota was great. I am from put of state and had an issue with my tire. I called them out of the blue. They let me bring the vehicle in that afternoon. They fixed the issue. Caitlin was great, working with me and my schedule so I could come back and get my car that evening and return home out of state.

Robert Hagar, Southern Hospitality Assoc LLC

My wife took her Prius to Girard after the catalytic converter was stolen. From the police photos (see attached), it was clear that the wire to the oxygen sensor was cut (I even had an estimate from the parts dept 2 weeks earlier showing the cost to replace the catalytic converter AND oxygen sensor), BUT Girard had to "inspect" the vehicle. They then charged us $125 and $10 for shop supplies to give us an estimate (also attached) that DID NOT include the oxygen sensor. Here are some questions for Mr Lenny Galante (service dept manager): 1) How did your technician (A45), service advisor (Hilliary Drexler), and you miss the cut wire to the oxygen sensor? 2) What shop supplies were used when you "inspected" our vehicle? No work was done on our vehicle, so no shop supplies would have been used. 3) We never gave written approval for an estimate over $50. Why do you and your service advisors operate in violation of state law? 4) How long did it take your technician to take photos of the damage? Doesn't a 1-hour diagnostic fee seem excessive? 5) Why did you threaten "storage fees" when you never contacted us after you inspected our vehicle? 6) Why did your technician, service advisor, and you provide a materially deficient estimate which DID NOT include the replacement of the oxygen sensor? 7) How often are "fuel lines damaged" when a catalytic converter is stolen? This was the excuse that your service advisor gave us as to why our vehicle needed to be inspected. Even the insurance adjuster laughed at this explanation. 8) Why did you threaten to charge us "restocking fees" when we never authorized any repairs to be done? Ultimately, we paid $143 for an estimate that told us less than we already knew from the police photos of the damage. Why would we ever have you or your service department work on any of our vehicles? How can overlook such incompetence and/or willful negligence?