Fairfield Collision Center

Josh McDonnell

UPDATED 5/25 Got a call from the manager who said they are going to work with me to update all the issues and problems with my car. Feeling listened to and appreciate the willingness on their part to do the right thing. Will update this review again once my car has been fully repaired. - - - - - - - - - - - - - -- FCC took my car in around July of '22 and the repairs are not great. They did not complete all of the repairs and citing supply chain issues and taking their sweet time. When I did finally get my car back, all 4 rims were deeply scuffed up which was not the case when I dropped it off, so my car came back worse than when I dropped it off. Making matter worse, they told me I could keep the rental car and no issues because they were taking too long, but not the insurance company is not covering the extended time delay and I am personally on the hook for the rental car even though FCC told me they would take care of it. Complete mess and I would never take my vehicle here again.

Robert Gomes

It’s really hard to find mechanics who you can trust to do a great job! I was in a car accident, and got the car towed to Fairfield. I just received the car today and I’m so happy at the final result! My only critique would be communicating expectations. I was told on a few occasions that it would be finished on a specific day, just for that day to come and there’s still work to be done on the vehicle. This went on for over 2 months. Thankfully, they were accommodating and towed the car to my place so I didn’t have to make the long travel, which was very helpful! I give them a 4 out of 5. Even though expectations could’ve been communicated better, I’d still recommend this shop for their stellar work when all is said and done!

Jack Yang

Quite an awful experience with this shop. Took my car in May 3, and as of today August 24, nearly 4 months later, still hasn't fixed it. Communications are lackluster to the best. First making excuses of parts delay, then no response, no update, and no progress at all for a month. Apparently they have no idea how to fix cars and are taking way more businesses than they can handle. Brandon Schanil the manager simply avoids responding to my inquiries because they ran out of excuses.

William Ryan

Service was prompt and repairs were excellent.