Firestone Complete Auto Care

crazzyuk

Drove my truck to Firestone Complete Autocare in Bridgeport, CT (300 John St, Bridgeport, CT 06604) after I had an issue with the front right brakes and didn't want to drive too far. After leaving it with the shop for 48 hours was called by Julio (Service Manager) and told all 4 calipers were "seized" - no idea how i managed to drive it there if all 4 calipers were seized.. LIES, Not the case there was metal on metal from the front right ONLY - pads and rotors would have sufficed. Some background one caliper was new inside the last 6 months still under guarantee with the core currently on my work bench at home. They advised I needed x4 calipers, x4 rotors, and all new pads and fluids all around to the tune of over $2k. When I show up to pick the vehicle up and asked for the old calipers to be returned, with me happy to pay the additional core cost there and given one was under still warranty I was told NO and that they had conveniently been sent out and were no longer on site?! Nothing they could do... LIED TO MY FACE. If I had been given the old calipers I'm sure me compressing the piston would have proved in-fact they were not at all seized and replacing all 4 was completely unnecessarily. Completely untrustworthy, I WOULDN'T GIVE THEM ANY BUSINESS - BUYER BEWARE!

Ricardo Melendez

Can't said something about the mechanics because it was my 1st time there but the front desk dude after I explained what's going on with my car he said "I wouldn't trust these guys here with that issue that you car have". I think that speak for it self

Vernon Dunbar

They always take care of me

Howard Henriquez

Zero stars out of five I dropped off my car at ten am was told it was busy I called at one after they didn’t call only for the man to say it was next in line called again at three still was not checked and when I asked if the car would be ready by Saturday he said he didn’t know they were not trying to serve me so I picked up my car their loss I just wanted to bring business to downtown Bridgeport I can easily get service else where and cheaper Update today I found out they were keeping my car to break it the truck does not open because of them best believe I’m suing !!!