New England Spas

Carolyn Donnelly

We had a great experience at the Natick location from the moment we entered the store to delivery of our spa. Jason was extremely knowledgeable and made us feel heard and understood when it came to our wants and needs. Also must add, he was very patient and kind with our three little ones while we were perusing our options. Augie, Dylan, Anthony and William were our delivery team. Even amongst rain they were professional, respectful and diligent. They gave us ample opportunities to make minor changes to positioning of the spa and helped make smart decisions. We are so thankful for this team and excited to use our spa asap!

Curt Anderson

Yesterday, July 7, 2022, the New England Spas service technician performed his magic on our brand new HotSprings Grandee spa. We were able to go into the spa for the first time last night, due to David's prompt response to my wife Susanne's and my request for help. The water was not heating. David not only arrived and fixed the wiring mistake in the Grandee control panel, but David also made sure the salt level in the spa was correct and he stayed at our house for the extra time necessary to make sure this fantastic spa was working perfectly. Thank you to David Groulx and thanks to his New England Spas Team including Steve Hanna. This NE Spas Team has the depth and expertise and customer friendly attitude that makes our purchasing decision with NE Spas the right decision. Thank you, David. And thanks to Steve. And thanks to the entire NE Spas Team! Curt Anderson Weston, MA

David Moy

Great experience from sales to delivery to installation. Installers Augie, Shawn, Dylan and Edwin were on time and did a great job. Original electrician fell through so we used recommended NE Spa electrician and cost was outrageous.

Sue Edelman

I purchased a new Sundance hot tub from New England Spas in Natick, MA. I am impressed with the professionalism, customer service and genuine friendliness of the staff, from sales to delivery and set-up. The salespeople took the time to educate us about different types and features of hot tubs and guided us to a model that is right for us. The delivery crew was simply amazing. Augie, Nick, Dylan and Edwin made it seem easy as they hoisted our new spa from the flatbed truck to the front yard and then by crane to back yard over the top of the house. I never doubted them for a moment! They set up the hot tub, packaged up all the wrapping materials and helped me put the recyclable items in my bin. Since delivery, Steve in sales has been very helpful with getting me all the supplies I need. I am very pleased with my purchase so far and would recommend New England Spas to anyone who is interested in improving their outdoor life.