CHA Somerville Campus

Brittany Spinks

Giving this location one star only because all of the CHA physicians I have seen, including the ones at this location, were very friendly and knowledgeable, and the facility was very clean. Unfortunately, CHA's billing practices are highly unethical and predatory. Long story short: do not go to this location or use CHA at all if you want to be charged thousands of dollars (even if you have private insurance). I was referred to go to this urgent care for post-exposure rabies shots because my PCP told me they didn’t have appointment availability for over a month due to staffing issues. I was told by both front desk staff and the physicians I saw in my initial visit that it would be cheaper to receive shots at that location as it would be classified as an urgent care rather than an ER. That turned out to be the opposite of the truth. All of the bills I am receiving (because I had to visit this location four times for all the shots in the series) are labeled as hospital services by CHA despite this location being labeled by an urgent care. My total out of pocket looks like it will amount to over $3k after insurance (once I finish receiving all of the bills). Going to an ER would have been cheaper, and the CHA billing department has been less than helpful. Save yourself from a huge financial burden and headaches of trying to unsuccessfully negotiate with billing departments by not even going near CHA.

Nick B

They won't let me accompany my patient. I'm sitting in the waiting room while they administer pain killers and care. I'm sitting here worried and not knowing what's happening. Don't come here. I'm editing a 1 star review. I was let in and the care is fantastic. My patient says 5 stars.

Meagan Crapse

I was in the waiting room with pain of 6 at first it got so bad I cried and told the lady up front that I have seen 20 people come after me go ahead of me. Her answer to that was oh well I don’t know why the person for the ultrasound didn’t show up and you are free to go anywhere else. I waited some more and more people went ahead of me and I decided to leave and as I was walking I almost fell and no one asked to help or come running just dirty looks from everyone.

Kamelliah Rae

If you had a test done there, forget about getting your results back, they let me wait 3 months after I have done my test to let me know the device was defective and I had to do the test again, 3 months where I am anxiously waiting for a response with very low quality of life, I am waiting again for the results and hoping the device isn't defective again, am I going to wait another 3 months in agony? no one responds to the phone either.