The Westin Annapolis

Steven Pickett

Upon reflection,(at $400 per night) the hotel was "truly" quite average. We were promised a room (booked six months in advance)overlooking the city. I guess we "technically" were overlooking, but all we could see was a parking lot, and a large military graveyard. From the start... we pull up for valet, our asked if we need help with the bags. Answering yes, bags are removed from the car. Then we are asked if we need help with the bags to the room. I've never experienced this as a two part process. To me, help means out of the car all the way to the room. The room... small, basic,very clean- but nothing fancy. "One" free bottle of water, with a larger bottle of water for $6 - marked for coffee.?? The hotel staff were mostly friendly and accommodating with the exception of asking for additional water and trying to make change. It was kind of like they were rationing water. Only one additional bottle would be given upon request. If you asked for more you got two. Tried to make change for tips at the front desk, and was told that they were out as "it's been a been a busy morning". Might have been believable had they bothered opening the register to check. They have a little commissary next to the front desk with items for sale- things you may have forgotten to bring. We left our hairbrush and toothpaste at home and were told that we might want to check out the 7-11 just a mile away. The hotel advertises a concierge always available to assist. We stayed three nights and never saw said person. The bar and restaurant were both top shelf, and the hotel location is central and convenient for everything. The hotel is clean and the staff is pleasant. But at $400 per night, I'm not sure that's enough. We shall see...

B W

I just popped in to pick up a friend. I didn't realize there was a grand entrance with a pickup/dropoff turn-around-area. So I parked in the garage. I was pleasantly surprised to find I did not get charged for the first 30 minutes in the garage. That's good service.

Gerald Hines

Pleasantly surpised with this hotel. The staff were all terrific, including the young ladies at the front desk and the gal who cleaned our room. Our room had a big TV, a fridge, free water bottles, a coffee pot, glasses, a nice tub and shower, a desk and plenty of power outlets. We didn't try the restaurant but it was a short walking distance to plenty of great food down West Street. But the best part of of my visit was Logan the valet. I did a lot of in-and-out from parking and I've never seen a valet put that much hussle and courtesy into his job in all my years. Dude is a dynamo. Give that man a raise!

Brian

Positive: Valet and bell services were excellent. Front desk very friendly. Negative: The barking dog.... you moved us...Your bar area needs some improvement. Live entertainment? Music? A poor tv on an informercial not very appealing. Perhaps have something to keep guests welcome and occupied? Also, the valet parking is very expensive