Publix Pharmacy at Gateway Mall

Janelle Hayward

Pharmacist with brown hair and glasses is very rude. She was all smiles until she saw what medication I was prescribed and then tried to make it hard for me to fill even tho I have been getting my medications filled with publix for years. I normally get the same medicine I was filling today at cvs because my normal publix location said they couldnt order it on a regular basis . And she then seemed to look down on me and judge for taking a controlled medication. I've been taking it for years for a variety of problems. If you have moral issues with controlled medications you should not be in this field. My medicine saved my life. And the very reason why I was having it filled separately at cvs was because of this worry. My doctor pushed me into coming here even though I was worried about how they would try to make it hard for me to fill, but he said he sends all of his patients to this location and they always fill without problems. My concerns were 100 percent right. Just do your job and give the masses their prescribed medication please. I am seriously considering just switching back to cvs next month. Because if I have to go through this every single time just to save 40 dollars I do not think it is worth it. I do not want to feel the way she made me feel again.

Amy and Gary Scott

I had been out of my medications for 2 weeks and had severe withdrawal effects as it was an antidepressant and also i was out of my blood pressure meds ....I had already talked to the pharmacist earlier on the phone and explained my situation to her and she said they would be ready for me in about 2 hours so i waited about 4 hours and went to the pharmacy where i was greeted by a young man who seemed to be a tech in training/grocery bagger ....He laughed when i told him that the pharmacist said my medications would be ready and said yeah that is what we tell everybody....

Robby Brown

GREAT PHARMACISTS, two HORRIBLE PHARMACY TECHS. I have used Publix Pharmacy for a while. The pharmacists have always been excellent. The pharmacy technicians, especially Greg, should not be bagging groceries, much less working in a pharmacy. My first encounter with Greg was when I walked up to the pharmacy cash register a few weeks ago. He was standing there on his phone. I decided it might be interesting to see how long it took him to notice I was there. I set my watch and it took a full minute and a half until Greg noticed and offered to help me. My second encounter with Greg was when I called to check on the status of my prescription. Greg informed me that he was waiting to hear from the doctor. I informed Greg that he and I both know that isn't true. I told him the doctor is a colleague of mine with whom I had just spoken to on the phone and he had remarked what a nice pharmacist I had. The worst part was with a lady pharmacy tech that informed me that the FDA only allows 9 generic Imitrex a month for migraines and that my "doctor should know that". I asked to speak with the pharmacist and the pharmacist corrected her. THIS IS NOT THE LEGACY THAT MR. GEORGE WOULD WANT TO LEAVE. Greg must be fired immediately and if the other pharmacy tech is unwilling to undergo basic customer service skills training, she should be fired as well.

Todd NeSmith

Just RUDE pharmacist. Very short and snappy. Very unhelpful. They all act as though your bothering them. Go to a different Publix Pharmacy where they are mu h more considerate. Do your self a favor.