Lyft Hub Boston

Category: Corporate office

Address: 616 Fellsway 2nd Floor, Medford, MA 02155, USA

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Богдан Оверчук

Jun 7, 2022

Nice place, very good service!

stephen rothman

May 21, 2022

Ok pizza

Mustapha Chakar

May 11, 2022

Nice place

nazir ahmed

May 4, 2022

I worked for them for 3 years as 5 star driver . after 3 yers I went back to get the job , they said no..it's not even worth working for them no more, I went to there office ask for a job back, there like you cancel to many rides , I cancel rides cuz some customers are far and by the time you want get to the customers they cancel the ride.. you guys need to fix your technical problems before you fire a driver, I wonder WHY Uber is better . And it's been 3 years that cancel rides so you guys shoudl give a chance to a driver , not only me ,it can be anyone . There is million job out there ..

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Questions & Answers

Why don't you have a contact number???

L C | Sep 13, 2018
Monssif Nexus | Sep 13, 2018

No they don't have one,i don't recommend this location seriously

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If I book a ride to the airport with Lyft can I pick up a travel mate along the way?

Judy Van Ingen | Sep 12, 2020
HOCHY LORA | Sep 12, 2020

Mhmm. Just add a stop to your trip.

What office can I call to speak with a Spanish speaking representative?

Nancy Moran | Sep 13, 2018
Local Guide Remediator | Sep 13, 2019

This one

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I’m not getting any ride requests in Cambridge, MA. Does anybody know why I’m not getting any ride requests. I’m from Providence, RI but I’m out here in Boston and I’m not getting any ride requests. Help please.

Kenneth Santos | Sep 13, 2018
Apostle Victor A. Bessong | Sep 13, 2018

Sorry about your inability to runs here in the good old Massachusetts. Though we one prestigious company with many branches.

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This is the first time Lyft failed to get me to work sat may 1st 5am till 9 am. Is it time to get a car.

michael sibson | Sep 12, 2021
Jeff F | Sep 12, 2021

If you're trying to get a rental through Lyft Express drive, you will need to go into the app under Express drive, and fill the forms and make an appointment to go over there and get your rental.

Is there a phone number my payment method is not being excepted and there is know reason for that

Patricia Mandile | Sep 12, 2020
Ray Emerson | Apr 15, 2022

I am trying to do the back round check, but it won't except my phone #.should I come in.

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Why did I cancel my job?

Casimiro Resende | Sep 12, 2020
Ram Gar | Sep 12, 2020

No dr toenes what to call it

Hello My daughter left her glasses in a driver's car and they were left in the Medford office today. How do I get them shipped to her please?

Cristina Little | Sep 12, 2020
Linda Kovitch | Sep 12, 2020

Great question. No phone # avaiable for the Medford Office. There really should be a customer service line. If there is one the number is very well hidden

Why did you charge me $29 on September 3

Osman Osman | Sep 12, 2020
Caprice Allen | Sep 12, 2020

You need to email lyft

hi my name is tye Smith , when would I could start back driving with lyft?

tye smith | Sep 13, 2019
jean isma | Sep 13, 2019

Yes you could

How can i not get anyone to talk to at lyft

Nickeisha Francis | Sep 13, 2019
Kevin Sherburne | Sep 13, 2019

Are you a driver or customer?if driver you can go on the app and ask for help. Either way you can go to the hub in Wellington Circle above Chipotle. Door on side of building closest to Dunkins

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please delete my car because it is no longer in use that car will be damaged by driving for you and the engine is no longer good. Yesterday I applied to drive in Boston and you deactivated my account and now you do not want to approve me driving

Jhan Carlos Acosta | Sep 13, 2019
WoburnGrrl82 | Sep 13, 2019

You have to go to the Lyft Hub to delete your account. Lyft Doesn't read these.

Where can i buy lyft stickers?

aman baniya | Sep 13, 2019
WoburnGrrl82 | Sep 13, 2019

I think you can reorder through the app (dashboard). Or go to the Hub and ask for decals.

Can i buy the lyft stickers in this office?

aman baniya | Sep 13, 2019
Mindy Aumann | Sep 13, 2019

I believe you can get them for free there.

customer lost phone in lyft

Richard Kirby | Sep 13, 2019
Donna Adamo | Sep 12, 2021

Lift is the office open in Medford Mass to day and it is Y

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Can i use a camera inside vehicle for my and passengers safety?

Im Back | Sep 13, 2019
Jon Rector | Sep 13, 2019

Yes i would reccomend going online to like amazon or ebay for dual dashcams!

Does this location provide vehicle inspection for rideshare drivers?

Sherryann Ogunsola | Sep 13, 2019
Dominique Ndayitabi | Sep 13, 2019

No, for tnc inspection go to your regular inspection sticker garage, make sure to pass that inspection before to 30 of this month

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Does Lyft do background checks on drivers?

Linda Lee | Sep 13, 2019
Dung Huynh | Sep 13, 2019

They have to check background before let's you drive

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I have a question. If someone has trail in a court, does uber cleared his back ground checking? Do you give him permission to start Lyf?

Wahaj Alam | Sep 13, 2019
Jonnathan Jean | Sep 13, 2019

I think, depending on the case, if you're still in court process you can keep driving, if you already are a driver.

I new in lyft and I want to ask a few questions about how they going to pay me, And no one pick up phone calls only answer machines, what can I do????

Wenceslao Rodriguez | Sep 13, 2019
Tony Belcher | Sep 13, 2019

You have to go there in person. you should be able to get Direct Payments

The background say 80 percent complete. Is my car update the reason I cant drive? If so i dont have that car anymore. I would like to use a rental.

Jah Jah Rudder | Sep 13, 2019
Mindy Aumann | Sep 13, 2019

You would need to go in to talk with someone to find out. I don't believe they monitor this page. Welcome to driving!

What is the Lyft rate per mile for lyft and lyft lane ???

Mourad Batbat | Sep 13, 2019
Local Guide Remediator | Sep 13, 2019

Lazy bat

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I did everything..the supper everything..but falak I have a record in my wallet..but the motor veicles.ja will give me torizacao to direct..I have the letters from the judge ...

Espaco Gospel | Sep 13, 2019
Local Guide Remediator | Sep 13, 2019

So did you ask them?

Hi good afternoon I have a question how can I add a driver to my car.

Yasmelyn Fuentes-Ramos | Sep 13, 2019
Local Guide Remediator | Sep 13, 2019

Use the app idiot

Does my Lyft app work in any city where Lyft is present?

Sally Landauer | Sep 13, 2018
Local Guide Remediator | Sep 13, 2019

Test it

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I will need a ride to Logan July 24th can I request in advance?

Arlene Feinberg | Sep 13, 2018
Ram Gar | Sep 13, 2018

Yes go to the app it has a calender request your day and on that day it will come up 24 ready requested have a safe trip

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I have to go from the airport to North Grafton. Do you service that area, and if you do approximately what would be the cost?

Linda McGee | Sep 13, 2018
Ram Gar | Sep 13, 2018

Yes

Continueing my report i was told i would be charged on a weekly basis i had recieved the rental on thursday april 19,2018 to my calculations that isnt a whole week i have my concern which i would like to be answered

Alejandro CABERA | Sep 13, 2018
Jon Rector | Sep 13, 2018

You have to go in to the hub and explain to them whats going on and they may adjust it for you

I been trying to reach a representative past couple days i had a balance of $212 dollar in my lyft account i was charged a fee of $119 for the rental on april 24,2018 and was left wit $16 to my understanding i was to b charged for the rental on a

Alejandro CABERA | Sep 13, 2018
Local Guide Remediator | Sep 13, 2019

We spent it

So if I wanted to talk to a real human being how do I contact someone that will actually care to hear my complaint??? Cause it seems like Lyft is just another Uber...

Chad Randall | Sep 13, 2018
Ram Gar | Sep 13, 2018

Yes there is a number where the drivers number is shown

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They have a number they just don't want to talk to drivers and Customers witch is wrong

Brazilian green and yellow eye Alexander | Sep 13, 2018
Jon Rector | Sep 13, 2018

Thats why the have the 800# which is based in tenn.!

You are open to day

aneury lopez | Sep 13, 2018
Tony Charles | Sep 13, 2018

Yes

How to send proof of insurance

James Scott | Sep 13, 2018
C A | Sep 13, 2018

Before we can approve your driver profile, we need an image of your current and valid insurance. Before you begin, your insurance policy photo must: Visibly and clearly show your name, car's make, and car's model. Be in focus and not blurry Get started: Log in to the Driver Dashboard Tap 'Vehicles' Upload your insurance policy photo That's it! We'll review the photo and approve it, usually within 24 hours.

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It takes 20% of the fare?

DavidLee Thompson III | Sep 13, 2018
C A | Sep 13, 2018

To provide a great platform and keep the community growing, Lyft takes a commission from passenger fare. Lyft's commission structure on variable fare rides: For drivers who applied before 12 am on Jan. 1, 2016: 20% commission from the variable fare (i.e., the base charge, incremental per minute and per mile charges, as adjusted by any Prime Time in effect) For drivers who applied after 12 am on Jan. 1, 2016: 25% commission from the variable fare For a limited time, Premier, Lux, and Lux SUV rides will have the same commission as the above

Left my credit cards, debit, MA ID, iPhone 7 3 days ago and still no words from the driver or lyft the company.

Elton Alves | Sep 13, 2018
Hank Moses | Sep 13, 2018

New Company growing larger than I think they're ready for. Took me a week lots of checking and screening.

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Hello, can some one help me, I'm in Maryland trying to get info in mass. Does anyone how much it will cost from Greenfield,mass to Connecticut airport?

wanda gayles | Sep 13, 2018
Jon Rector | Sep 13, 2018

It depends on time of day and how many drivers and type of lyft drivers are It might run you $72 to $200

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Ok.... Why aren't riders uninh tht fsvyvy

Susan Fisher | Sep 13, 2018
Jon Rector | Sep 13, 2018

What do u mean?

If my daughter and i both have a lyft account. Why cant i pout the same card on both accounts

kellie whealan | Sep 13, 2018
C A | Sep 13, 2018

Yes you can

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My pay check come on "select" master card direct deposit. But i can't use it on lyft. It wont accept it???

kellie whealan | Sep 13, 2018
Hank Moses | Sep 13, 2018

They only accept if they can verify an actual bank account.

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Why is there not a customer service number where one can actually talk to a person? I have emailed support several times and have not gotten an answer back?!!

D B | Sep 13, 2018
RACHAEL DEPINA | Sep 13, 2018

I honestly wish I knew the answer. When I had a problem with them I actually had to reverse the charges through my bank. No One ever followed up no 1 ever cared and I never use their service again!

Hi I just want to ask for how long am I allowed to drive my 2004 car for? Once I became a Lyft driver

Jemal Maru | Sep 13, 2018
sonia soares | Sep 13, 2018

Please contact Lyft offices and get an answer direct from them. There are two locations in Massachusetts one at Watertown mall and the other in Charlestown near Sullivan Metro Station.

How do I pay for service?

Chris Hugo | Sep 13, 2018
Hank Moses | Sep 13, 2018

(Driver Mode) You want to link your bank account to the Lyft app.

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Do you have drivers in the suburbs? Lynn. Revere. Peabody. Salem or Beverly? Ty. Kitty

Kitty Gormley | Sep 13, 2018
oVo CLT | Sep 13, 2018

Yes lyft y uber are everywhere

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I didn't get my driver and I need a refund he never showed up to 40 Westwind Road

DAWN DANIEL | Sep 13, 2018
Hank Moses | Sep 13, 2018

Good luck with a response from lyft support. If you can I always suggest 56 Roland Street office.

Hi I was trying to sign-up lyft driver but need to help

Bob Bob | Sep 13, 2018
Hank Moses | Sep 13, 2018

Hey. 1st timers can apply thru the app. It takes about a week. If possible you should visit the Roland Street office.

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How do I speak to a customer representative

Zurel Jones | Sep 13, 2018
Local Guide Remediator | Sep 13, 2019

Yes

I put my application in for Lyft and was waited on the background check to clear and it did and still stays background is Processing

Alex Ramos | Sep 13, 2018
sonia soares | Sep 13, 2018

Go to the Lyft Hub and check it in person with them. Lyft has 2 Hubs in Boston. Watertown (easy parking) or Charleston. They will help you out with any questions.

Are lyft drivers aloud to have someone ride with them? (Non customer)

Tierra Sutton | Sep 13, 2018
Tyler Smith | Sep 13, 2018

No

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Cost of Lyft ride from Doubletree in Danvers to Boston Logan airport?

Alison Austin | Sep 13, 2018
sonia soares | Sep 13, 2018

Every Informações you look for, they are in the app. Fare and other info, i.e., estimate travel time, tipping, etc., They are all in the app. Pretty straightforward.

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Sept 16 , 2017 Yes who do you contact for a refund on the Lyft that over charge a customer's.

Cathy Griffith | Sep 13, 2018
sonia soares | Sep 13, 2018

Contact Lyft directly. Email them, explaining your reason. Short and direct. They will review the finds and decide on the refund. Normally, they are correct with passangers and drivers. All data collected on the Application are stored for future reference. Good luck! c

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PLEASE FWD CONTACT INFO FOR CREDIT CARD BILLING. I CANT FIND A PHONE ## HELP? Thx DP

Danette Pomodoro | Sep 13, 2017
Local Guide Remediator | Sep 13, 2019

We ignore SHOUTERS

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