Spawell Massage

Joanne Rateau

I regret having to be the one to break the five-star streak however, I was disappointed with my recent visit. I have had chronic neck and upper back pains and after much research, booked an appointment three weeks out with Phuong based on the reviews and relief others had found after having been treated by him. I live 40 minutes from them and was looking forward to the session. To be completely transparent, my appointment was at 3:45 pm however, I did get there at 3:50 and therefore was not on the message table until 3:55. Another therapist walked in and mentioned that she would be treating me. Not being familiar with the place and since I booked the Integrative East Meets West massage, I thought perhaps she was starting with a section and Phuong would come in thereafter. That never happened. She was the one who conducted the full session. The message itself was fine, but there was no explanation as to why Phoung was not the one there. After my massage and because this didn’t happen before the massage, I had expected a short discussion about my intake form, the trouble areas I specified on my neck/back and perhaps some suggestion about future treatments. But, there was none of that which made me wonder what the purpose of completing the form was. What I got was “thank you very much for coming in”. When I got in my car, I saw an email notice that came in at 4:03pm. It was an email from Spawell letting me know that there had been a change in my appointment. Since I was already on the table by that time, I had not seen it until after. That change was from Phuong to the new therapist. Being five minutes late should not have precluded me from seeing the person I booked with. If anything, I had expected that my session would be shorter, which it was because it ended promptly at 5pm, not that I would be seen by a completely different therapist. While I understand that things do happen, it is just common courtesy to inform your client of a change prior to them being there, or at the very least, upon their arrival. Not while the appointment was under way. Since I am a new client, it was probably easier to shuffle around my appointment, but the experience has made me a one-time client. I thought the whole experience was very impersonal and cold. Not sure that this would be the place for someone who is seeking a long term treatment.

Tania Ploumi

Best massage I have ever had in Boston

Tiana

I had my first massage here last month as a birthday gift to myself and it was nothing short of amazing. Phuong was really kind and knowledgeable. All the pain in my back dissipated after my massage and I feel incredibly relaxed. I would definitely come back and would highly recommend.

Dea Moore

I started at Spawell almost a year now. Clean, friendly and knowledgeable about pain management. Phuong, is truly an excellent massage therapist 🤗. Best Hidden Gem in Dorchester!