Holiday Inn & Suites San Mateo-San Francisco SFO, an IHG Hotel

Christina

We traveled 13 hours by car and when we checked in at 4 am our room was disgusting. The bedding had CLEARLY not been changed. I’ve never been in a dirtier hotel. When we called for fresh linens and specified that we had found dirt, stains, and pubic hair in the bed we were told that the maids don’t arrive until 9am. When we asked for a different room that was clean we were told that wasn’t possible. We checked out just before 6 am. Very disappointing service. They did not honor their “clean promise”

Lukas Kunder

My wife and I stayed here for one night. What attracted us to the place was the great breakfast selection and breakfast being included in the price. Another pleasant thing was the 12pm checkout time. That was generous. Staff in the front was also nice. However, overall, it was not as pleasant as expected. When we arrived, there was the hidden parking fee, with parking lot over 50% empty. We ordered a room with a view of the airport, or at least view of the planes. If I am not mistaken, it was supposed to be overseeing the water. The only thing we saw was a parking lot and a wall of a building. The AC was either broken or disabled, since setting the thermometer to anything did not work at all. It was a little warm but I like warmer climates, but even so, little warm even for myself. Now, this next one may be for a lot of you. There are no solid curtains!! There are translucent curtains, but nothing to actually close those. I have never seen anything like this in any of the... perhaps hundreds of hotels I've stayed at. So, at night, if you have lights on, and someone is in the parking lot, they can fully see into your room upon a closer peek. Maybe not even so close. Since there is a window right next to the bed, they can see you sleeping as well. So, if you are looking for a little privacy, I'd be careful here.

Michael W

It’s okay- rooms are large and fairly comfortable. However they are dated and worn. No soundproofing at all really with other rooms, you hear every word. The fitness center was the most disappointing part, both ellipticals were so worn and flimsy that I gave up. With so many other choices around I’d probably spend $20-30 more to stay somewhere nicer next time. But if you need a lot of space on a budget, this might be right for you:

Gordon R

Nice comfortable beds, big soft pillows. Their little cafe is charming and quick service. All the door trims look fake and cheesy and the elevator is impressively slow. Can't say I care about that stuff though. Nice hotel, little old in some places but who isn't these days. We're all dying here eventually, stay at Holiday Inn.