Banter by Piercing Pagoda

Donna Drake

Very nice and polite

Jennifer Phillips

I am currently on an airplane trying to complete a purchase because my father is critically ill and I’ve needed to fly across the country unexpectedly and it’s the day before Mother’s Day and I’ve asked my 21 y/o daughter to help me by running to this store to select some last minute gifts, she has my card information a copy of my ID, her ID and I was available to give verbal permission after an hour spent making selections with a very sweet customer rep Felicia, We found the perfect items dispute the stress of me having to leave hours before Mother’s Day. Chrystal the manager on duty interrupted her associate during cash out and refused the sale, told me she didn’t care about my personal circumstance and would not make any acceptions to policy and if my daughter was an authorized user this would be a non issue and called me “hon” throughout our interaction and then hung up on me. I immediately called the credit card company associated with pagoda card and added my daughter as an authorized user. I called the store back and explained to her what I did and that my daughter would be returning to make the $500 purchase and she began screaming at me while other passengers in the plane could hear her and told me absolutely not my daughter could go buy something at another store and told me she was refusing our business and as manager she could do this and hung up on me again. Multiple attempts to call back were sent to a fax line because of her cowardess. Chrystal hon, next time you hear from me which you will, you will address me as Dr. Phillips Anzivino., not “hon” Have a wonderful night and thank you for your kindness and care of your customers. Also would like to add your exemplary role modeling to your staff demonstrates the consequences of giving a small minded person a little tiny bit of power goes really bad!

Lisa Morena

Need to retrain staff conflicting information

David

Basic